Technology Cons - Platforms - ServiceNow - ITSM - Manager - Multiple Positions - 1717340

About the role

Aids clients in aligning ServiceNow with their business objectives. Leads ServiceNow projects and solutions, focusing on IT Service Management (ITSM) and IT Operations Management (ITOM).

Responsibilities

• Provides insights and recommendations on how ServiceNow supports specific business objectives.
• Facilitates requirements workshops and interacts with functional and business process area subject matter resources.
• Manages client design sessions and oversees application and workflow design, configuration, and testing.
• Develops client-specific reporting processes and integration components.
• Advises on the connectivity of CMDB and ITOM to ITSM processes.
• Mentors and coaches teams of ServiceNow consulting professionals.
• Integrates ServiceNow with other systems using APIs.
• Supports management activities such as planning, status reporting, budgets, and risk and issue logs in both waterfall and agile delivery models.

Requirements

• Bachelor’s degree in MIS, IS, Computer Science, Engineering, Business, Operations Management, or related field with 5 years of work experience, or Master’s degree in the same fields with 4 years of work experience.
• 4 years of ServiceNow implementation experience with IT Service Management (ITSM).
• 4 years of ServiceNow consulting experience with external clients, including insights and recommendations.
• 4 years of experience in leading ServiceNow client design sessions, requirements workshops, and interactions with subject matter resources.
• 4 years of experience in designing and implementing customized reporting processes and integration components.
• 2 years of experience leading and coaching ServiceNow consulting teams.
• 2 years of experience integrating ServiceNow with other systems using APIs.
• 4 years of experience in waterfall and agile delivery models, including managing project activities.

Qualifications

• Must have 4 years of ServiceNow implementation experience with IT Service Management (ITSM).
• Must have 4 years of ServiceNow consulting experience with external clients.
• Must have 4 years of experience in leading ServiceNow client design sessions, requirements workshops, and interactions with subject matter resources.
• Must have 4 years of experience in designing and implementing customized reporting processes and integration components.
• Must have 2 years of experience leading and coaching ServiceNow consulting teams.
• Must have 2 years of experience integrating ServiceNow with other systems using APIs.
• Must have 4 years of experience in waterfall and agile delivery models, including managing project activities.

Skills

• Technical capabilities and professional knowledge in ServiceNow and IT Service Management (ITSM).
• Ability to analyze ITSM people, process, and technology capabilities and provide leading practice recommendations.
• Experience in leading and motivating teams of professionals with diverse skills and backgrounds.
• Experience in integrating ServiceNow with other systems using APIs.
• Experience in managing and mentoring teams in both waterfall and agile delivery models.

Benefits

Comprehensive compensation and benefits package including medical and dental coverage, pension, 401(k) plan, and flexible vacation policies. Opportunity for continuous learning and transformative leadership. Embraces diversity and inclusivity.

Pay

$217,280.00 per year

Schedule

Full-time, Monday – Friday, 40 hours per week, 8:30 am – 5:30 pm