Technology Change Management Senior Consultant

Essential Duties & Responsibilities

• Develops and executes change management and training related to initiatives such as enterprise AI adoption, Change Champion networks, and enterprise technology skills.
• Supports technology department change management, including AI transformation and IT modernization.
• Captures and coordinates external/vendor change management contractors as needed to align with the volume of work.
• Leads or supports change champion networks and engagement programs to drive adoption across business units.
• Develops and manages end-user adoption strategies, including stakeholder management, message design, communications, training, and engagement plans for technology changes.
• Creates and distributes targeted communications (leadership messages, campaigns, job aids, newsletters) to support awareness and adoption of technology initiatives.
• Partners with business and technology stakeholders to define adoption goals, timelines, and learning strategies for key initiatives.
• Facilitates workshops, roadshows, and training sessions to enable understanding and adoption of new tools and processes.
• Ensures consistent quality, messaging, and voice to the business for technology change management.
• Develops and maintains centralized learning and communication hubs (e.g., Technology Hub, SharePoint sites) to organize training and resources.
• Tracks and reports on adoption metrics, training engagement and program effectiveness, iterating content and approach as needed.
• Acts as project manager for learning, communication, and change initiatives, coordinating across internal teams and external partners.
• May perform additional duties as assigned.

Skills, Knowledge And Abilities

• Strong experience with technology change management, adoption strategies, and enterprise learning programs.
• Expertise in instructional design, curriculum development, and blended learning approaches.
• Ability to design and deliver AI and modern workplace learning solutions for diverse audiences.
• Strong communication skills with the ability to create clear, targeted messaging for multiple stakeholder groups.
• Ability to build trusted partnerships with business, technology, and leadership stakeholders.
• Experience leading communications campaigns and engagement strategies for enterprise initiatives.
• Analytical mindset with the ability to assess adoption metrics and continuously improve programs.
• Strong project and program management capabilities across multiple concurrent initiatives.
• Ability to manage ambiguity and drive results in large-scale transformation environments.
• Proficiency with Microsoft 365 tools, AI workflows, learning platforms, and communication channels.
• Knowledge of OCM frameworks, stakeholder engagement, and adoption best practices.

Education And Experience

• Bachelor’s degree or equivalent.
• Typically a minimum of eight years of work experience, or educational design/development and training experience with knowledge of the insurance industry.

Benefits

CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.