Technology Business Management Office Lead

About the role

The Technology Business Management (TBM) Office Lead is responsible for driving the adoption and strategic use of IBM’s Apptio platform to optimize technology investments and enhance business value. This role provides leadership in implementing TBM methodologies and tools, driving transparency in technology spending, and enabling data-driven decision-making across IT and finance teams.

Responsibilities

• Lead the TBM Office, overseeing the deployment and ongoing management of Apptio solutions to track, analyze, and optimize IT costs and investments.
• Collaborate with IT, finance, and the business office to establish and maintain a TBM framework that drives transparency and aligns technology spending with strategic objectives.
• Data Integration & Quality: Connect Apptio with other tools (e.g., Finance, Talent, Procurement contracts) for automated data loading, cleaning, and validation to ensure accurate reporting.
• Develop and deliver actionable insights using Apptio dashboards and reports, enabling executive stakeholders to make informed decisions on technology portfolios and investments.
• Drive adoption of TBM best practices and Apptio platform capabilities, facilitating training, change management initiatives across the organization, and acting as the overall evangelist and subject matter expert in this regard.
• Educate and train stakeholders on Apptio data to enable decision-making, while bridging gaps between IT, finance, and the business office.
• Monitor and measure performance metrics, identifying opportunities for cost optimization, improved resource allocation, and increased ROI on technology initiatives.
• Financial Analysis & Planning: Support budgeting, forecasting, TCO (Total Cost of Ownership), and chargeback/show back reporting.
• Serve as the primary liaison between the organization and IBM Apptio support, ensuring platform updates, troubleshooting, and enhancements meet business needs.
• Change Management: Lead initiatives to mature the organization's use of TBM / Apptio data and foster accountability across the company.
• Stay current with industry trends and regulatory requirements, adapting TBM strategies to ensure compliance, operational excellence, scalability and alignment to EY Finance and Business Office requirements and strategic objectives.

Skills and Attributes

• Extensive experience in technology business management, IT financial management, or related fields.
• Domain knowledge: Strong knowledge of TBM methodology and detailed knowledge of IBM Apptio platform capabilities, configurations and operations (IT Planning and Cost Transparency).
• Proficiency in data analysis, data modeling, and IT service management. Analytical skills, with the ability to interpret complex financial and operational data to drive business insights.
• Excellent leadership, communication, and stakeholder management skills.
• Prowess in project management, process improvement, and technology portfolio optimization.
• Strategic thinking and business acumen to align technology investments with organizational goals.
• Excellent communication and stakeholder management abilities to facilitate collaboration across IT, finance, and business units.
• Proficiency with Apptio or similar TBM platforms, including dashboard and reporting capabilities.
• Leadership qualities to drive change, champion transparency, and promote accountability in technology financial management.
• Adaptability and continuous improvement mindset to respond to evolving business needs and technology landscapes.
• Strong analytical and problem-solving skills for interpreting complex financial and IT data.
• Excellent communication and stakeholder management abilities to bring clarity to complex topics.