Technology Associate

User Support

Provide timely and effective 1st and 2nd line technical support to end-users (both in-office and remote) across New York and London. Troubleshoot hardware, software, network connectivity, printers, mobile devices, and AV equipment, ensuring issues are fully resolved.

User Onboarding

Support onboarding processes, including device setup, account provisioning, and access configuration. Deliver clear and structured technology introductions to new joiners.

Microsoft 365 Support

Assist in supporting and administering Microsoft 365 services (Exchange Online, SharePoint Online, Teams, Azure AD, Intune), including user lifecycle management and permissions.

Infrastructure Support

Assist in maintaining core IT infrastructure, including Windows Server environments, Active Directory, networking fundamentals, and cloud infrastructure (IaaS) environments such as Azure, AWS, or Google Cloud.

Security & Compliance

Support the implementation of security controls, including patch management, endpoint protection, and access controls, in line with company policies and data protection requirements.

Application Support

Support and troubleshoot business applications, including Microsoft Office and internal CRM/ATS platforms.

Asset Management

Maintain accurate records of IT hardware, software licenses, and peripherals. Ensure devices are correctly configured and tracked.

Documentation

Create and maintain clear, accurate documentation for systems, processes, and user guides. Documentation should be maintained proactively.

Project Support

Assist with IT projects, including system upgrades, migrations, and new technology implementations. Take ownership of assigned tasks and deliver them to completion.