Technicien Support Technique N1 (H/F) – M365 | 24/7

About the role

We are strengthening our teams and seeking a Level 1 Technical Support Technician to provide first-level support to users and ensure high-quality service.

Responsibilities

• Handle calls and Level 1 support requests.
• Analyze incidents and identify their origin.
• Escalate Level 2 and 3 incidents to specialized teams when necessary.
• Document all interventions in ServiceNow.
• Coordinate with vendors as needed.
• Follow up on interventions with technical teams, users, and vendors until resolution.

Requirements

• Proven experience in technical support (Helpdesk / Service Desk / IT Support).
• Strong proficiency in Microsoft 365 (M365).
• Organizational skills, autonomy, and rigor.
• Excellent communication skills and team spirit.
• Bilingual in French and English (oral and written).

Schedule

Availability to work 24/7 rotating shifts.

Benefits

• Opportunity to become an owner (associate) from day one, contributing to the company’s strategy and success.
• Access to global capabilities, innovative solutions, and cutting-edge sector and technology expertise.
• Career growth within a company built for long-term success, with leadership support for skill development and well-being.
• Inclusive environment with a focus on equity, including support for people with disabilities and career advancement for all genders.