Technicien de Service Automobiles/Automotive Technicians

Mercedes-Benz Rive-Sud is part of the AutoCanada dealer network, the largest Canadian-owned, publicly traded dealership group operating in Canada and the United States. We are innovative, data-driven, and committed to team members, customers, and operational excellence. Our national network provides opportunities and support to build the career that’s right for you.

About the role

An Automotive Service Technician professionally diagnoses, repairs, and maintains vehicles, ensuring their proper functioning. They work with a variety of car systems, such as engines, transmissions, brakes, electrical systems, and more, using specialized tools and technology to identify problems. These technicians perform routine maintenance like oil changes and tire rotations, as well as more complex repairs. Staying up-to-date on the latest automotive technology and repair methods is essential to address new challenges in vehicle performance and safety. Strong problem-solving skills and attention to detail are key for success in this field.

Responsibilities

• Perform vehicle repair and/or maintenance work as specified on the repair order (RO) efficiently and accurately, completing all tasks in accordance with dealer and OEM standards.
• Communicate regularly with parts and service advisors to manage production/repairs, cycle times, and customer communication.
• Perform multi-point inspections to make appropriate repair recommendations while ensuring the safety and reliability of any repaired vehicle before it is returned to the customer.
• Document all work performed on the vehicle RO by creating a history on the associated repair order, in a manner consistent with OEM standards, ensuring payment for warranty work is provided by the manufacturer.
• Maintain an inventory of common automotive technician tools not normally inventoried by the service department as "stock-issued" equipment.
• Stay current with factory technical bulletins and attend factory-sponsored training courses as required.
• Deliver an exceptional repair experience to build customer loyalty and increase department revenue.

Requirements

• Solid knowledge of various makes and models.
• A completed or current provincially recognized automotive mechanic certificate.
• A CPA card (Comité paritaire de l’industrie des services automobiles).
• Red Seal certification would be considered an asset.
• Completion of a related post-secondary program and/or training courses.
• Professional attitude and strong work ethic.
• Excellent communication, problem-solving, and organizational skills.
• Ability to operate electronic diagnostic equipment.
• Ability to work independently and as part of a team.
• High level of integrity and work ethic.
• Valid driver’s license and a safe driving record.

Benefits

• Competitive compensation plan based on the collective agreement.
• Medical, vision, and dental benefits.
• Life insurance.
• Group RRSP (FTQ).
• Sick and floating days.
• Closed on weekends.
• Renovated, air-conditioned mechanical workshop with toolboxes.
• Employee vehicle purchase and maintenance plan.
• Employee and family assistance programs.
• Company-wide appreciation events and contests throughout the year.
• Professional development and opportunities to grow your career.