Technician, Union - Class C Mechanic

Description

Technician performs mechanical services on new and used equipment in the service shop area. Position is responsible for testing, repairing, and rebuilding equipment. Additional responsibilities include writing service reports, assigning time to jobs and adhering to all safety regulations. The Technician is also responsible for housekeeping (5S) and properly maintaining company issued tools and equipment.

Responsibilities

• Adheres to all safety rules and maintains good housekeeping (5S) in the shop area.
• Diagnostics and repairs equipment in the service shop.
• Completes all required reporting for service time in an accurate and efficient manner; this includes writing service reports, properly allocating time to each job, and tracking parts charged, and parts returned.
• Maintains customer satisfaction by understanding customer needs and deadlines, attempting to complete scheduled repairs and service as safely, timely and accurately as possible.
• Maintains company issued equipment and tools, keeping them in good working order.

Qualifications

• Knowledge, skills, and abilities typically acquired through a high school education or equivalent.
• Technical background provided through a vocational school with studies in diesel equipment repair.
• 2 to 4 years of mechanical experience with heavy equipment.
• Strong working knowledge of hydraulics, power train and electrical systems.
• Solid understanding of work area metrics and takes responsibility for improving metrics and results.
• Applies initiative, demonstrating a “self-starting” ability to daily work and proactively making improvements to the work process.
• Exhibits good problem-solving skills; can identify problems, solicit other’s opinions, and offer valid solutions.
• Interprets and applies policies, procedures, and guidelines.
• Responds to customer requests with a sense of urgency, treating customers as his/her highest priority. Takes personal responsibility with customers, keeping commitments and following through on requests.
• Can project professionalism with both internal and external customers, including personal appearance along with friendly, courteous treatment of peers, subordinates, and customers.
• The ability to work overtime and weekends.