Technician - Test and Analysis

About the role

The Warranty Analysis Technician performs complete teardown analyses and testing in accordance with written instructions and established test procedures. This highly visible, solutions-oriented role requires a hands-on individual with a broad understanding of automotive engineering, manufacturing, and quality, who can apply proven technical expertise to identify the root cause of failures while maintaining unquestioned integrity and professionalism.

Responsibilities

• Assemble, install, remove, disassemble, repair, and evaluate automotive components and related parts.
• Perform fabrication duties as operationally needed.
• Set up and operate test equipment on warranty-returned components to evaluate functionality, performance, and other operating characteristics based on customer complaint data and observations, following standard test procedures.
• Conduct dealership interviews and utilize corporate data systems (e.g., QNA, DIPAP) to assess repair information and determine root cause of complaints or failures.
• Collaborate with suppliers regarding their testing procedures.
• Document daily findings and root cause analysis results within the Part Return Analysis System (PRAS).
• Maintain cleanliness of the work area and equipment.
• Assist with special assignments as required.
• Operate a Hi-Lo/forklift and stacker.
• Support other component areas as business needs require.

Requirements

• Associate degree in Automotive Technology or an equivalent field.
• Strong verbal, written, and record-keeping skills.
• Proficiency with computer applications (Windows-based software) and digital camera operation.
• Experience using hand tools, bench tools, machine tools, and welding equipment.
• Ability to systematically disassemble and analyze components and assemblies to determine root cause.
• Ability to test and diagnose electrical components, including relays, solenoids, switches, and similar devices.
• Positive attitude with strong teamwork and customer service skills.
• Ability to work effectively in a diverse team environment.

Preferred Qualifications

• ASE Certification or Master Mechanic preferred.
• Powertrain/drivetrain experience with disassembly and analyzing failed transmissions (Automatic and Manual), Engines, Transfer Cases, Axles, and related components.
• General vehicle operating knowledge with all vehicle components.