Technician Supervisor

About the role

At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client's lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client's needs. Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement.

Responsibilities

• Manage and educate Technicians on advanced testing, diagnostics and repair of all NSM products
• Set-up and maintain specialty control systems within the operational flow of the branch
• Manage the overall condition and branch requirements for rental, loner and stock equipment
• Monitor technician scheduling, operational excellence and training programs
• Maintain advanced knowledge of NSM branch and Technical Services operations
• Demonstrate understanding of advanced electronics set-up, programming and troubleshooting
• Adequately maintain a repair shop, warehouse and assembly area in a clean and safe manner; meeting all accreditation standards
• Manage vehicle fleet and ensure technician compliance to Company Fleet Policy
• Manage and review all documentation to obtain high levels of quality control and compliance
• Develop a culture dedicated to customer satisfaction and resolve customer comments or concerns about products or service with Branch Manager
• Establish and maintain customer and caregiver education programs in the proper use, care and safety of equipment purchased, rented or repaired
• Supervise all productivity and performance standards; continuously improving metrics through training and leadership
• Provide input into hiring decisions and performance reviews of technicians
• Access current information and technological advancements from manufacturers on installations, repairs and part replacements for all NSM products
• Assume responsibility for all technicians' continuing education units
• Complete Technician Supervisor: Training & Leadership Program

Physical Demands

While performing the duties of this job, the employee must be able to lift up to at least 50 pounds.

Requirements

• High School Diploma or equivalency certificate
• Five years of experience in CRT or related fields
• Experience in assembly and/or repair of mechanical or electronic devices
• Valid driver's license
• Advanced knowledge of computer related skills: Microsoft Office, E-mail and enterprise software
• Previous experience supervising a multifunction operation
• Ability to work in a fast-paced environment and manage reporting expectations
• Previous experience in implementing Regional and National operational initiatives