Technician/Senior Technician IT Infrastructure Operations

About the role

This position monitors and manages the configuration of the fleet of workstations and servers, develops automation to remediate known device vulnerabilities, and maintains application installs and upgrades under the direction of the Manager.

Responsibilities

• Maintain and configure Cisco routers, firewalls, switches, Wi-Fi, and VoIP devices.
• Configure and troubleshoot network security solutions such as ISE, VPN, etc.
• Manage local and wide area networks.
• Implement and maintain network performance and management tools.
• Manage IP management solutions.
• Communicate effectively and collaborate with team members.
• Ensure compliance with legal and regulatory requirements.
• Deliver exceptional customer experiences.

Qualifications

• Bachelor’s degree from an accredited institution or equivalent work experience.
• Minimum of 0 to 3 years of work experience in information technology supporting Cisco Network Operating Systems (Technician).
• Minimum of 4 to 5 years of work experience in information technology supporting Cisco Network Operating Systems (Senior).
• Proficiency and expertise with personal computers and Microsoft Office applications.
• Experience with network load balancing, virtualization solutions, and network security solutions.
• Excellent oral and written communication skills.
• Effective interpersonal skills and collaborative style.
• Understanding of contractual agreements.
• Ability to work independently and drive tasks to completion.
• Knowledge of business process management.
• Conflict management and negotiation skills.
• A self-starter willing to learn and accept instruction.
• Critical thinking, analytical ability, and problem-solving skills.
• Positive and professional demeanor in stressful situations.
• Effective time management and prioritization skills.

Skills

• Network configuration and troubleshooting.
• Network security solutions implementation and management.
• Network performance and management tools.
• IP management solutions.
• Communication and collaboration.
• Laws and regulations compliance.
• Customer service delivery.

Benefits

As a Bank of Hawaii employee, you ensure compliance with applicable laws, regulations, regulatory requirements, and Bank policies and procedures, including those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act, and USA PATRIOT Act. You also deliver exceptional customer experiences, which is at the heart of what we do at Bank of Hawaii. We listen, understand, and deliver what our customers need to help them build a better tomorrow. Bank of Hawaii is an Equal Opportunity Employer, including disability and veterans.