Technician, Pharmacy I

About the role

Under the direct supervision of a pharmacist this position will perform preparation packaging distribution, billing and inventory management of medication.

Responsibilities

• Communicates with pharmacists, nurses, patients, physician and other ancillary personnel.
• Resolves all problems within scope of technician responsibilities and duties and refers all problems outside of the scope to pharmacists.
• Supports pharmacy personnel.
• Runs fill list and fills patients' cassettes.
• Delivers and exchanges cassettes.
• Fills and exchanges stock medication trays.
• Returns to stock discharge meds and items left out, keeping pharmacy clean and neat.
• Restocks UD pick bins in dispensing area.
• Runs IV labels, fills IVS and delivers IVS.
• Processes charges and enters into computer.
• Files billing and pulls discharges.
• Enters patients orders into the computer.
• Fills department orders.
• Checks stock and reorders.
• Prints and distributes MARs.
• Enters TCU/SNF charges from the fill list and narcotic sheets.
• Answers phone and requests at the door.
• Coordinates the training of all new pharmacy technicians. Provides instruction so that within 4 to 6 weeks, new technicians are proficient in all technician responsibilities.

Professional Conduct

• Employee has the willingness and ability to perform additional duties and responsibilities in different areas of the department on an as-needed basis or as determined by management.
• Follows established hospital and department policies.
• No more than 2 written substantiated complaints representing a breach of policy, procedure or professional behavior since last evaluation.
• Demonstrates the philosophy of team concept.
• Participates in group projects and staff meetings with suggestions that enhance the work environment and increase productivity.
• Communicates well with supervisor reporting problems with equipment, supplies, or procedures. Requests assistance as appropriate.
• Maintains confidentiality as related to job responsibilities.
• Exhibits willingness to resolve problems as they arise.
• Consistently projects positive professional image through appearance and behavior.
• Attends 75% of staff meetings or reads and initials minutes.
• Completes assigned work within shift.

Guest/Interdepartmental Relations

• As observed by representatives of management, all interactions are conducted in a professional manner.
• Verbal and written feedback from patients, family members/significant others, medical staff, visitors and co-workers indicates behavior conducive to positive guest relations.
• Consistently exhibits appropriate phone protocol (e.g., answers phones promptly, is courteous and helpful).
• Consistently contributes to the team effort (e.g., assists co-workers when need is observed or upon request, offers constructive suggestions rather than complaints).
• Consistently displays cheerful and positive attitude.

Professional Growth and Development

• Completes annual safety updates within established time frames.
• Completes general and departmental orientation within established time frames.
• Attends 80% of in-service programs.
• Maintains licensure/certification as appropriate.

Performance Improvement

• Consistently strives to understand, anticipate and meet the needs, expectations and satisfaction levels of patients and other "customers".
• Errors, inefficiencies and inaccuracies are brought to management's attention with suggestions for improvement.
• Develops innovative solutions to departmental problems.
• Identifies and implements methods of controlling costs or generating revenue while providing maximum value to both the patient/customer and the hospital.
• Maximizes efficiency in all departmental operations.
• Measures progress against quality goals.

Minimum Education

High school graduate and graduate of pharmacy technician course

Minimum Experience

2 yrs acute care

Required Certification/Registration

Pharmacy tech certificate by CA Board of Pharmacy, BLS.