Technician Lead

About the Role

The Lead Technician is responsible for overseeing daily technical operations, providing hands-on support for equipment, systems, and installations, and leading a team of technicians to ensure high-quality service delivery. This role serves as the technical expert, troubleshooting complex issues, coordinating workflow, maintaining safety standards, and ensuring projects are completed on time and within quality expectations.

Responsibilities

• Lead, supervise, and mentor a team of technicians and support staff.
• Assign, prioritize, and monitor daily workload to ensure efficient operations.
• Perform advanced troubleshooting, diagnostics, repairs, and maintenance on equipment and systems.
• Ensure quality standards, company procedures, and safety regulations are consistently followed.
• Provide technical guidance and training to team members.
• Coordinate with management, vendors, and customers to address technical requirements and service needs.
• Inspect completed work to ensure accuracy, quality, and compliance.
• Maintain accurate records of repairs, installations, maintenance activities, and inventory.
• Assist with scheduling, resource planning, and project execution.
• Recommend process improvements to increase efficiency and reduce downtime.
• Support emergency service calls and critical issue resolution as needed.
• Ensure proper use and maintenance of tools, equipment, and company assets.

Qualifications

• High school diploma required; technical certification or associate degree preferred.
• 5+ years of technical experience in a related field.
• 2+ years of leadership or supervisory experience.
• Strong troubleshooting and problem-solving skills.
• Ability to read and interpret technical manuals, diagrams, and specifications.
• Excellent communication and interpersonal skills.
• Valid driver's license.
• Ability to step splice multiple ply belting (2-ply, 3-ply, 4-ply up to 5-1500).
• Ability to finger splice lightweight PVC up to D-18 belts.
• Ability to strip and re-lag pulleys in place and/or in the shop.
• Proficient in rigging and equipment set up on belt changeouts.
• Proficient in splicing hot material belts.
• Maintaining and repairing Vulcanizers, Belt Winders, and various splice tools and equipment.
• Ability to lead splice crews on multi-shift, multi-day, and long extended periods.

Preferred Qualifications

• Industry-specific certifications.
• Experience with preventative maintenance programs.
• Knowledge of safety regulations and compliance requirements.
• Proficiency with maintenance management or work order systems.

Skills & Competencies

• Technical expertise
• Leadership and team development
• Project coordination
• Customer service orientation
• Time management and organization
• Analytical thinking
• Attention to detail
• Decision-making capabilities
• Safety awareness

Physical Requirements

• Ability to stand, walk, bend, and lift up to 50 pounds.
• Ability to work in varying environmental conditions.
• May require travel between job sites or customer locations.