Technician, Installation & Network Infrastructure

Responsibilities

• Completes basic performance testing and setup of installed services, including PC, Local Area Network, and/or functionality of Voice over Internet Protocol telephone equipment.
• Provides prompt response to network issues; conducting preventive network repair.
• Maintains backhaul network; repairing network outages.
• May work with high voltage AC and DC electrical systems.
• Works outside or inside customer’s home or business to complete installations and repairs.
• Regularly climbs ladders and works on towers and rooftops.
• Initiates and follows through on capital and repair & maintenance projects at each site.
• Checks systems for correct functionality and optimal performance.
• Ensures proper site operation; inspecting cable and electrical equipment.
• Performs tower antenna and height mapping for tenant activity and regulatory compliance.
• Troubleshoots, diagnoses, repairs, replaces, and upgrades components.
• Troubleshoots physical layer problems with radio frequency/RF links; resolving IP network issue problems.
• Identifies potential performance “bottle necks” in the system.
• Notifies appropriate parties immediately of any issues which may affect efficient operations.
• Interacts with customers in a professional, courteous manner including when responding to escalations and repeat customer concerns.
• Treats customers with respect, courtesy, and professionalism at all times.
• Listens to descriptions of problems, answering questions, and resolving issues.
• Contacts homeowners and site managers to ensure installation satisfaction.
• Edicates customers on the features and functionality of installed products.
• Explains waivers, agreements, and customer release forms.
• Communicates the wiring plan and equipment lay-out with customer prior to the installation.
• Cleans work area upon completion of job.
• Promotes Rise Broadband services to generate new accounts, service upgrades or additional services by explaining the advantages of additional products and services.
• Identifies and designs potential new areas to be developed.
• Communicates with Dispatch and monitors provided software throughout the day for information regarding changes to work schedule and for information about current installation.
• Supports co-workers and builds positive working relationships with all team members.
• Participates in team meetings as scheduled.
• Mets or exceeds performance goals and quality standards.
• Mets or exceeds productivity standards by prioritizing tasks and working efficiently.
• Completes required training within company-mandated time limits.

Requirements

• A high school diploma or GED equivalent preferred; post-high school education a plus.
• Minimum 18 years of age.
• Valid state driver’s license and acceptable driving record in accordance with Company’s Motor Vehicle Policy.
• Up to three years’ experience in fixed-wireless or job-related area, such as structured wiring (e.g., new construction electrical, low voltage wiring, home entertainment system wiring); field service installation and repair in voice technology (telephone); data (internet), or video (RF/cable).
• Retrain certification mandatory.
• Rigging certification preferred.
• Excellent customer service, time management, and decision-making skills.
• Working knowledge of PC and MS Office products.
• Ability to interact and communicate appropriate information to customers and team members in a professional manner.
• Ability to effectively maintain professional appearance and demeanor in a variety of work environments.
• Reading and interpreting technical information, such as repair manuals, parts books, etc.
• Working knowledge of networking and electronics theory, and electrical codes and standards relative to communications.
• Basic knowledge of RF wireless technologies, IP networking, and wireless planning.
• Ability to analyze and define problems, calculate figures and amounts, prioritize work flow, multitask, meet deadlines, and remain flexible.
• Ability to work required shifts and overtime (if necessary).
• Ability to travel and provide service in assigned geography.
• Self-motivated; ability to work independently with limited supervision to complete tasks, respond to department requests, collaborate with others to utilize resources, and apply knowledge to identify quality solutions.

Job Requirements

• Full spectrum color vision required.
• Must be able to work safely in a field or office environment.
• Must be adept at working in adverse weather conditions.
• Daily travel within the Company’s geographical footprint is required.