Technician III

About the role

TransCore (TCI), a subsidiary of ST Engineering, is seeking a skilled Technician III to join our Operations team in Miramar, FL. The Technician III performs on-site or in-house servicing, repair, and/or installation of customer equipment. This role includes field support such as installation, troubleshooting, and repair of electronic equipment and wiring, configuration of component systems/firmware (including upgrades, modifications, and programming), preventive maintenance, and documentation.

Responsibilities

• Installation, preventive, and corrective maintenance of equipment including Microsoft Windows- and Linux-based hardware, video surveillance and detection equipment, radar/LIDAR/magnetic detection equipment, network communications equipment, and/or fiber optic/Wi-Fi/radio equipment.
• Complete reports, logs, and perform shift-to-shift communications in accordance with established policies, procedures, and local practices.
• Work with the technical team on advanced and intermittent technical issues.
• Respond to corrective maintenance requests or alarms within an acceptable time frame.
• Restore equipment to operational status as quickly as possible.
• Module or PC Board swap out and isolation of faults in units or components.
• Field test of units or components.
• Maintenance of spare equipment and parts following established guidelines.
• Train and provide technical support to less experienced technicians.

Requirements

• High school diploma or general education degree (GED) strongly preferred.
• Minimum of 5 years of related experience.
• Must maintain a driver’s license in good standing as verified by TransCore.
• Must be comfortable working at heights that could exceed 50 ft.
• Proven expertise in electronic toll collection systems, RFID, ANPR, and traffic management systems.
• Expert-level troubleshooting and repair skills for hardware, software, and networking components.
• Deep knowledge of networking protocols (TCP/IP), system integrations, and communication systems.
• Strong leadership and project management abilities.
• Exceptional analytical skills with the ability to resolve complex technical challenges.
• Ability to develop and deliver technical training.

Physical Demands and Work Environment

While performing the duties of this position, the employee is frequently required to stand, sit, use hands to handle or feel objects, reach with hands and arms, stoop, kneel, crouch, crawl, and communicate effectively. The employee may occasionally be required to walk, climb, or balance. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Work is frequently performed outdoors and in active roadway environments with exposure to moving traffic, moving mechanical parts, and varying weather conditions. Must be able to safely work in active roadway environments near moving traffic and comply with all applicable safety requirements and personal protective equipment (PPE) standards.