Technician I - Data Center Services

Job Duties And Responsibilities

• Directly support and complete all scheduled data center MACs (Moves/Adds/Changes)
• Hardware installation MACs, including device labeling, power connectivity and network cable connectivity
• Complete hardware support work orders involving hardware and cabling MACs, certification, troubleshooting and break-fix
• Provide smart-hands assistance as required for multiple customers at various sites within specified SLA response times (on-call duties may apply)
• Maintain a safe and secure operating environment within the data center and report any violations to their immediate supervisor
• Maintain detailed and thorough documentation and record keeping
• Maintain site security protocols, badging requirements and data protection procedures
• Maintain proper logging, securing and documenting of media storage devices (Hard drives, thumb drives, CD/DVD’s, etc.) to ensure compliance with retention practices
• Coordinate equipment/material receiving, shipping and RMA processing support as/when required
• Provide vendor and security escorts as needed
• Support general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a regular basis
• Support standard and emergency operating procedures for data center
• Provide status reporting regarding Data Center service availability, performance, capacity utilization as required
• Provide daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc.
• Coordinate equipment installation and delivery schedules in accordance with set project plans
• On-Call duties as needed

Qualifications

• Physical and Mental Requirements: Must be self-motivated, detail oriented, positive in approach, professional and help create, develop and implement project process improvement(s)
• Must promote the company culture and mission to all employees, vendors, clients and business partners
• 2+ years working in data centers, operations or related technical field
• General knowledge of server/network equipment and software support configurations
• Basic understanding of AC/DC power principles, data center power distribution and data center best practices
• Strong aptitude for independent working environment and high productivity rate
• Must be able to act as the company liaison for interface with customer representative(s)
• Possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s)
• Must be able to work at heights, off of a ladder and in confined spaces, lift up to 50 pounds and move up to 75 pounds
• Must be able to stand and walk for extended periods
• Must be able to see and distinguish different colors, read small print and hear and recognize audible signals such as dial tones
• Excellent communication and customer relationship skills
• Regular attendance is mandatory

Education, Certification, License, And Skill Requirements

• Must possess at least a High School diploma or GED equivalency
• Two (2) years’ minimum of data center experience
• Any server, OS, Network or data center certifications are a plus
• Must be proficient with Microsoft Office (Word, Excel)
• Meet Company minimum driving standards
• License Required
• No Minimum Education

Benefits

Full benefits available after 30 days of employment!

Full-time, direct hire position!

Pay: Min USD $20.00/Hr. Max USD $20.00/Hr.

Schedule: N/A

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 9,400 employees at over 174 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.

IES is committed to providing reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990.