Technician - Heavy Equipment Field

Position Summary

The position is responsible for troubleshooting and repairing equipment and performing mechanical services on new and used equipment in the field. Engages in face-to-face customer service interaction and is also responsible for housekeeping and properly maintaining company issued vehicles, tools, and equipment.

Responsibilities

• Follows strict safety protocols; uses proper PPE as required.
• Troubleshoot, diagnose, and repair equipment in the field.
• Completes all required reporting for service time in an accurate and efficient manner; this includes writing service reports, properly allocating time to each job, tracking parts charged, and parts returned.
• Maintains customer satisfaction by understanding customer needs and deadlines, attempting to complete scheduled repairs and service as safely, timely, and accurately as possible.
• Maintains company issued equipment and tools, keeping them in good working order.
• Adheres to all safety rules and maintains good housekeeping (5S) in the work area.
• Keeps customers updated on status of jobs and at the end of a repair. Advises customers of any issues or stopping points that may cause a delay.
• Must carry a company cell phone and be available 24/7.

Qualifications

• Knowledge, skills, and abilities typically acquired through a high school education or equivalent.
• Technical background provided through a vocational school with studies in diesel equipment repair.
• 3 to 5 years of mechanical experience with equipment, preferably with Caterpillar.
• Strong working knowledge of hydraulics, power train, and electrical systems.
• Solid understanding of work area metrics and takes responsibility for improving metrics and results.
• Understands the value of 6 Sigma in the workplace and contributes when asked.
• Applies initiative, demonstrating a “self-starting” ability to daily work and proactively making improvements to the work process.
• Identifies problems, solicits other’s opinions, and offers valid solutions.
• Interprets and applies policies, procedures, and guidelines.
• Responds to customer requests with a sense of urgency, treating customers as his/her highest priority.
• Takes personal responsibility with customers, keeping commitments and following through on requests.
• Has solid understanding of how his/her individual actions impact the company’s bottom line.
• Projects professionalism with both internal and external customers, including personal appearance along with friendly, courteous treatment of peers, subordinates, and customers.