Technician - Generator Field

About the Role

This position performs mechanical and electrical services on engines, generators, UPS, switchgear, automatic transfer switches, and other related system products for the Power System’s Service Department.

Responsibilities

• Installs, services, and repairs generators, UPS, switchgear, automatic transfer switches, and other related system products, including first-time (start-up) installations.
• Coordinates with other systems (e.g., multiple generator sets, paralleling switchgear) to ensure all equipment works together properly as a system.
• Diagnoses and troubleshoots electrical and mechanical problems to ensure safe and efficient system operation.
• Completes all associated paperwork, including service reports, time tracking, parts charged/returned, serial numbers, and equipment types.
• Maintains excellent customer communication and satisfaction by understanding needs, completing repairs safely and on time, and delivering superior workmanship.
• Maintains company-issued vehicle, equipment, and tools, ensuring they are clean, functional, and up to date with maintenance.
• Meets DOT requirements, operates field service vehicles (CDL license required), and operates a forklift.
• Performs related duties as required.

Requirements

• High school education or equivalent; technical background or vocational training in engine service and/or electrical generator service preferred.
• 3–5 years of mechanical experience with generators and engines, preferably with Caterpillar, or in a role involving hydraulics, electrical, engine, and component repairs.
• Strong decision-making, problem-solving, and diagnostic skills, with the ability to interpret policies, procedures, and warranty administration.
• Excellent knowledge of the product and market, with respect for Caterpillar’s influence.
• Proficiency in operating PCs (especially laptops) and industry-specific programs.
• Strong project management, change management, and conflict resolution skills.
• Excellent listening, verbal communication, and customer service skills.
• Working knowledge of safety rules, laws, and regulations related to engine service, hydraulics, electrical systems, and tooling.
• Self-motivated with the ability to work independently and meet goals.
• Ability to work overtime and weekends.
• Valid Class C CDL driver’s license or higher required.
• Professionalism in appearance and interactions with internal and external customers.