🛠️ Technician – Field Service Intralogistics AutoStore UK

About the role

As a Service Technician you provide technical support for AutoStore products, applications and service solutions to our customers in UK. You will act as a brand ambassador by modelling the Kardex Core Values in every interaction with customers & colleagues and be the face of the Life Cycle Service department at our customer sites across the region, mainly greater Birmingham to Midlands. In this important role you must prove to be flexible and willing to commit the time and effort necessary to meet our customers' needs ensure customer satisfaction and loyalty during every interaction.

Your tasks

• Perform preventative and corrective maintenance on AutoStore systems, including remote diagnostics and troubleshooting of PLC and basic software issues.
• Deliver high-quality service within agreed timescales, including customer training, on-call support and technical advice.
• Act as a trusted advisor by promoting and supporting AutoStore products and services, while identifying business opportunities and generating leads.
• Maintain accurate administrative records, including service reports, customer feedback and spare parts inventory management.
• Represent the company professionally at all times, ensuring compliance with health and safety regulations and contributing positively to team success and continuous improvement.

Your profile

• Good general standard of education and background as Mechanic/ Electronic / Electrical Engineering
• Valid UK driving licence
• CompTIA A+ of similar experience
• Experience in field customer service
• Familiar with diagnostic methods
• Basic computer skills
• Technical / mechanical / electronic experience
• Experience with interfacing and integrating of mechatronic machines into software systems like warehouse management and ERP
• Experience in industrial communication (Field bus, Ethernet, etc.)
• Understanding the importance onsite health and safety

What We Offer

• Long-term prospects in a stable, growing international company with exciting development opportunities and a future-oriented working environment.
• Strong support through a great team spirit, thorough onboarding and extensive training at our own Academy online. Plus: Employee Assistance Programme.
• Flexible working hours, flexitime account and annual leave according to local labour rules.
• Attractive salary, company pension scheme, insured benefits.
• Corporate Benefits
• Company & team events
• Company vehicle for private use
• Health management