Technician, Field Ops - Enterprise & Business

Build your career with Ezee Fiber, proudly recognized by PCMag as the Best Overall ISP in the U.S. for 2026. At Ezee Fiber, you’ll do more than build a career; you’ll help shape the future of connectivity. Every team member plays a vital role in delivering reliable, high‑speed internet and exceptional customer experiences. Whether in the field, in the office, or behind the scenes, you’ll be part of a collaborative team that values innovation, professional growth, and making a meaningful impact in the communities we serve.

Our Values

At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration, we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.

About the Role

The Technician, Field Operations – Enterprise & Business is responsible for the installation, activation, maintenance, troubleshooting, and repair of fiber‑based services for Enterprise and Small‑to‑Medium Business (SMB) customers. This role delivers high‑quality connectivity solutions, including Dedicated Internet Access (DIA), Ethernet, VoIP, and other business services while ensuring exceptional customer service and adherence to service‑level agreements (SLAs).

Responsibilities

• Install and activate enterprise and SMB fiber services.
• Perform fiber splicing, termination, testing, and troubleshooting.
• Install, configure, and support customer‑premise equipment (CPE), routers, switches, and VoIP equipment.
• Complete DIA, Ethernet, and managed service installations.
• Use OTDRs, power meters, and other test equipment to verify service quality.
• Troubleshoot service outages and perform repairs as needed.
• Collaborate with the NOC, Engineering, and Customer Support teams during installations and service restorations.
• Maintain accurate work orders, documentation, and test results.
• Educate customers on services and equipment functionality.
• Follow all company safety procedures and industry standards.

Qualifications

• High school diploma or equivalent; technical certifications in fiber optics are a plus.
• Six months to two years of experience in fiber optics, telecommunications, or field operations.
• Knowledge of fiber splicing and testing, OTDR and optical power testing, Ethernet networking, routers and switches, VoIP systems, and enterprise customer environments.
• Ability to read network diagrams and service orders.
• Valid driver’s license with an acceptable driving record.
• Legally authorized to work in the United States without sponsorship.

Physical Requirements

The role requires both indoor and outdoor work, including standing, walking, bending, stooping, and kneeling for extended periods. The associate must frequently lift up to 10 lb and occasionally lift up to 25 lb. Outdoor duties involve working in various weather conditions, tolerating noise, dust, fumes, and uneven or slippery surfaces, and wearing required personal protective equipment (PPE).

Travel Requirements

Standard daily travel to assigned territories is required (up to 30 % of the time within a 10‑mile radius).

Total Rewards

• Competitive compensation package.
• Comprehensive medical, dental, and vision benefits.
• Employee Assistance Program (EAP).
• 401(k) with company match.
• Paid time off and other generous benefit programs.
• Tuition reimbursement.