Technician, Fiber Installation & Repair I

Application Deadline: 10/30/2026 or until the position is filled.

About the role

The Fiber Installation & Repair Technician is the face of Rise Internet, serving as the front-line representative and a key member of our service-oriented team. Responsibilities include completing fiber and fixed wireless installs, disconnects, reconnects, add-ons, changes, and troubleshooting telephone and high-speed Internet services at customer locations, which may include climbing ladders and working on rooftops.

Responsibilities

• Works outside or inside customer’s home or business to complete installations and repairs.
• Troubleshoots by attempting to identify and remedy sources of internet, video, and telephone service or customer-perceived problems.
• Prepares for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle as needed.
• Maintains company truck and other equipment per service requirements and safety guidelines.
• Drives company truck between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies.
• Communicates with Dispatch and monitors provided software throughout the day for information regarding changes to work schedule and for information about current installation.
• Interacts with customers in a professional, courteous manner, including when responding to escalations and repeat customer concerns.
• Completes basic performance testing and setup of installed services, including PC, Local Area Network, and/or functionality of Voice over Internet Protocol telephone equipment.
• Educates customers on the features and functionality of installed products.
• Promotes Rise Broadband services to generate new accounts, service upgrades or additional services by explaining the advantages of additional products and services.
• Explains waivers, agreements, and customer release forms.
• May regularly climb ladders and work on rooftops while performing installations and repairs.
• Cleans work area upon completion of job.
• Participates in team meetings as scheduled.
• Applies knowledge and skills acquired through training to relevant aspects of work activities.
• Completes paperwork accurately and reports and records work order status updates as required through various methods or media.
• Regular, consistent, and punctual attendance required. Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operations demands, as needed.
• Follows all Company standard procedures, policies, and safety practices in the course of performing work activities