Technician, Bioinstrumentation Systems

Key Responsibilities

• Perform incoming inspection and intake QC of instrument manufacturing units received from CDMO and third-party suppliers, verifying mechanical, electrical, and cosmetic acceptance criteria.
• Execute standardized IQ/OQ verification protocols on each instrument prior to shipment, including functional testing of liquid handling (FAST unit), thermal modules, optics, and motion subsystems.
• Prepare instruments for outbound shipment including final configuration, packaging, labeling, and documentation (traveler sign-off, serial number tracking, shipping checklists).
• Identify and disposition of non-conforming units; document findings and escalate to engineering for root cause investigation.
• Perform scheduled preventive maintenance (PM) on in-house instrument systems and FAST instruments per established service protocols.
• Troubleshoot and repair instrumentation issues across mechanical, electrical, fluidic, and optical subsystems.
• Maintain instrument service records, PM logs, and spare parts inventory.
• Support engineering change order (ECO) implementation on existing instruments, including retrofit kits and firmware/software updates.
• Perform occasional on-site instrument installations (IQ/OQ), preventive maintenance visits, and troubleshooting at customer sites as the field service function scales.
• Serve as a technical point of contact during customer escalations; diagnose issues remotely where possible and dispatch for on-site resolution when needed.
• Document field service activities including installation reports, service tickets, and lessons learned for continuous improvement.
• Travel to customer sites within the U.S. as needed (estimated 10–25% travel, increasing as the installed base grows).
• Support hardware, software & workflow testing as needed.

Qualifications

• Education & Experience: Associate’s degree or technical diploma in Biomedical Equipment Technology, Electronics, Mechatronics, Mechanical Technology, or related field. Bachelor’s degree is a plus but not required. 3+ years of hands-on experience in instrument assembly, test, service, or manufacturing in a life science, diagnostics, or analytical instrumentation environment. Experience with IQ/OQ/PQ protocols or regulated manufacturing environments (ISO 13485, GMP, or FDA QSR) is preferred.
• Technical Skills: Proficiency with hand tools, torque drivers, multimeters, and standard bench-top test equipment. Experience with liquid handling instruments, automated platforms, or mechatronic systems (e.g., Formulatrix, Hamilton, Beckman, Tecan, or similar). Comfortable reading and interpreting mechanical drawings, electrical schematics, and assembly work instructions. Basic scripting or data logging skills (Python, Excel/VBA, or similar) for test automation and data collection is a plus. Familiarity with networking fundamentals (static IP configuration, Ethernet troubleshooting) is a plus.
• Soft Skills: Strong attention to detail and commitment to documentation quality. Methodical troubleshooting approach; able to work independently and escalate appropriately. Clear verbal and written communication skills; comfortable interfacing with customers at their sites. Willingness to travel domestically (and occasionally internationally) for installations and service calls. Team-oriented mindset with the flexibility to support multiple workstreams in a fast-paced startup environment.

Benefits

We offer competitive compensation, meaningful stock ownership, comprehensive benefits, and a great work environment. This is an opportunity to enter an innovative, high-growth startup at an early stage and play an integral role in the company's growth and success.