Technician

About the role

Contract Technician providing in-home and remote technical support to customers nationwide.

Responsibilities

• Deliver troubleshooting and setup for computers, WiFi networks, smart TVs, and smart home devices.
• Accept and complete support requests via a customer-facing platform.
• Travel to customer locations as needed and resolve issues independently.
• Provide clear, friendly guidance to customers while diagnosing problems.
• Document work performed and recommend effective solutions.
• Maintain required safety and privacy standards throughout service.

Qualifications & Skills

• Strong technical aptitude and troubleshooting skills.
• Experience installing or supporting home technology (WiFi, computers, smart devices).
• Excellent communication and customer service mindset.
• Ability to work independently and deliver reliable resolutions.