Technician

About the Role

Installs and services Invisible Fence® Brand Pet Solutions at customer’s homes using basic machinery, working with and training customers and pets, while following all company standards and procedures.

Responsibilities

• Install Invisible Fence® Brand pet solutions each day.
• Setup, operate and maintain all assigned installation equipment.
• Maintain in good working order and cleanliness of all company vehicles and equipment; report any issues requiring additional maintenance.
• Provide service for all Invisible Fence® Brand solutions.
• Effectively train pets to Invisible Fence® Brand solutions.
• Provide superior customer service by:
  • Helping design and confirm solution layouts with the customer.
  • Returning calls regarding any customer concerns immediately.
  • Soliciting and collecting customer referrals and endorsement letters.
  • Maintaining customers’ homes by providing clean and neat installations, always leaving the home in better condition.
  • Consistently delivering friendly, positive, and professional service at all times, including professional driving habits.
• Offer and sell additional solutions to consumers.
• Maintain Ambassador status by actively generating referrals, leads, and appointments with every customer contact.
• Collect all necessary paperwork and submit it in a timely manner.
• Collect all payments prior to leaving the client’s home.
• Report all serial numbers of products used during visits.
• Maintain proper inventory and stocking of products for service vehicles.
• Report any issues to the customer and management.
• Maintain proper documentation of all notes for customer visits and issues, including entering notes promptly when the job concludes.
• Follow all company policies, procedures, training manuals, safety rules, and operating instructions.
• Exceed standard customer satisfaction levels by resolving issues with personal ownership and creating win-win solutions.
• Complete annual certification for Perfect Start™ Plus pet training.
• Submit customer reports, notes, SGLs, upsells, and Google Reviews.
• Report any vehicle maintenance issues.
• Maintain a professional appearance and demeanor.
• Ensure regular and predictable attendance.

Requirements

• High school diploma or equivalent.
• 1 year of customer service experience.
• Valid driver’s license, clear driving record, and strong driving skills.
• Outstanding verbal, written, and listening communication skills, including the ability to communicate with all levels of management, staff, and customers.
• Ability to perform well under pressure and time constraints, solving practical problems with limited standardization.
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
• Ability to read, write, speak, and interpret English to communicate sales or training requirements accurately.
• Technical abilities to use cellular phones and electronic devices for training services and recording notes.
• Ability to sit, stand, and walk on a regular basis; may occasionally be required to climb, balance, stoop, kneel, crouch, or crawl.
• Results-oriented with a strong sense of ownership and high level of professionalism.
• Well-groomed with a continued professional appearance and demeanor.

Work Environment

• Exposure to outside weather conditions, including wet/humid conditions, extreme cold, or heat.
• Time spent traveling in a provided vehicle to customers’ homes.
• Interaction with customers and their pets, with a risk of injury from bites, scratches, etc.

Physical Activities

• Lifting and carrying.
• Simple grasping, fine manipulation, and use of machinery (e.g., CF3000, steering wheel, trencher).
• Repetitive hand motions.
• Exposure to heat, cold, and outdoor settings for 5+ hours per day.

Schedule

• Available to service customers and take appointments between 8 AM – 6 PM, Monday – Saturday.
• Last appointment availability starts at 6 PM on a rotating schedule.
• 5-day workweek, including weekends if the rotation shift falls on a weekend.
• Available to work 2-3 Saturdays per month (50% of Saturdays).