Technician

About the role

Family Entertainment Group (FEG) is a recognized industry leader in designing, developing, and operating world‑class family entertainment centers and amusement experiences. The company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks, and owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands, with nearly 90 locations throughout the U.S.

As a technician, you’re the behind‑the‑scenes hero who keeps the fun running at full speed. You ensure every game is ready for action, every guest leaves with a smile, and every visit is unforgettable by fixing games, maintaining equipment, and assisting guests.

Responsibilities

• Troubleshoot, repair, and perform preventive maintenance on arcade games to minimize downtime and maintain like‑new condition.
• Collaborate with the Technical Manager or General Manager to develop and execute a preventive maintenance plan.
• Source and manage game parts to minimize expenses and maintain accurate tracking in the web‑based system.
• Communicate all arcade operational issues promptly to management.
• Assist guests with game issues in a friendly and timely manner.
• Keep token changers, ticket stations, and instant‑win merchandise stocked and functioning properly.
• Follow all security procedures for token collection, storage, and company assets.
• Assist with game cleaning, ticket loading, and general arcade upkeep.
• Support other locations with game setups, moves, and operational improvements as needed.
• Maintain compliance with all company policies, regulatory requirements, and safety standards.
• Perform other related duties as assigned by management.

Requirements

• High school diploma and some technical training.
• Minimum one year of technical experience or equivalent training through classwork or previous employment.
• Ability to lift up to 50 lb and work on your feet for extended periods.
• Strong communication and team leadership skills.

Pay

$18–$25 per hour