Technician Assistant - FT - Geist

Responsibilities

• Provide professional, efficient and exceptional service at all times.
• Assist medical team by:
• Providing safe and gentle restraint of pets for examinations, services, or diagnostics.
• Moving pets from one area of the hospital to another as needed to simplify workflow.
• Returning pets to their owners after medical exams or boarding stays.
• Walking specific ICU patients as directed by medical team to allow urination/defecation opportunities for the pet.
• Preparing prescription medications under direction of medical team.
• Utilizing proper collars and tags for identification – ensure all pets in hospital are properly identified.
• Scrubbing surgical instruments.
• Restocking medical supplies as requested by medical team.
• Observing boarding patients and hospitalized patients for signs of discomfort or other issues that require medical intervention.
• Providing some medical treatments (oral pills, etc) as directed by medical team.
• Care for boarding patients:
• Feeding and providing water daily.
• Cleaning cage and providing cage “comforts” as dictated by the individual pet’s needs.
• Allowing recreation time and daily walks for urination/defecation.
• Providing and cleaning litterboxes for feline patients.
• Have basic understanding about preventative care for pets:
• Knowing external and internal parasites.
• Understanding vaccines and infectious diseases of pets, potential for zoonotic disease.
• Ensure general hospital cleanliness:
• Cleaning and disinfecting cages as needed.
• Cleaning and disinfecting all areas as hospital at least daily or as needed based on patient volume or potential for infectious disease.
• Maintaining laundry through proper washing, drying, and stocking of hospital towels, surgical gowns, surgical towels, patient bedding, etc.
• Aid outgoing patients to owner’s vehicle and provide gentle, safe assistance into the vehicle.
• Carry any foods or other personal items for the client.
• Maintain accurate medical records, under the supervision of the medical team, by notating:
• Appetite of pet/thirst of pet.
• Bowel movements and urination.
• Behavior and attitude.
• Interaction with clients if questions are asked and what information was provided.
• Support other staff members, doctors and administrators as needed.
• Communicate effectively with clients and other team members.
• Assist with answering phones in a cheerful manner; recognize potential emergency situations, place callers into call queue or on hold.

Requirements

• High School Diploma or equivalent required.
• Ability to multi-task.
• Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary.
• Correctly spells commonly used English words and job specific terms.
• Translates problems into practical solutions.
• Consistently ensures the team provides the client with attentive, courteous and informative service.
• Gains and shows personal satisfaction from delivering great service.
• Accurately and consistently follows instructions delivered in an oral, written or diagram format.
• Add, subtract, multiply and divide; ability to convert units of measurement.
• Show willingness and aptitude to take appropriate steps in finding solutions to problems.
• Firmly adhere to the values and ethics of Noah’s Animal Hospitals.
• Exhibits honesty, discretion, and sound judgment.
• Maintains a positive 'can do' outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
• Ability to work at a computer for long periods of time.
• Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.).
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
• Must be available for some swing shifts, occasional overnights, and weekends.

Benefits

• Industry Leading Pay with opportunities for bonus, overtime, and increases.
• $50 Scrub Allowance.
• Discounts on services provided and products dispensed for your own personal pets.
• An Employee Assistance Program – for you and your household.
• A Multi-Level Development Program designed to systematically increase knowledge and skillset.
• The right people.