Technician A

Duties & Responsibilities

• Diagnose and repair a customer's vehicle
• Care for the vehicle while it is being repaired
• Secure the vehicle after the repair is completed
• Maintain a 90% minimum productivity performance level
• Comply with company policies and procedures
• Ensure training completions are maintained at 100%
• Provide technical guidance and assistance to service advisors, other technicians, commercial, retail, and parts associates
• Passionately focus on customer needs and drive service center performance with integrity and trust
• Be approachable by both customers and associates
• Maintain technical capabilities to ensure proficient use of service equipment and maintain certification status

Knowledge, Skills, And Abilities

• High school diploma or equivalent required
• Minimum of 6 months' experience as a certified technician or mechanic and four ASE's (Brakes & Steering and Suspension, plus two ASE's from the following: A1 Engine Repair, A6 Electrical, A7 HVAC, A8 Engine Performance, L1 Advanced Engine Performance) are required
• Additional ASE's are strongly encouraged
• Absolutely must achieve the required ASE certifications within two ASE testing cycles
• Ability to read, analyze, and interpret retail business reports, professional and/or technical journals, time reports, operational reports, government regulations, merchandising reports, plan-o-gram (merchandising) instructions or technical procedures
• Define problems, collect data, establish facts, and draw valid conclusions
• Interpret an extensive variety of technical instructions in diagram form and deal with several abstract and concrete variables
• Strong customer service skills
• Strong verbal communication skills

Physical Demands/Work Environment

• Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance
• Frequent standing and walking for long periods of time
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting
• Communicate effectively in person, by telephone, or by using telecommunications equipment
• Enter and locate information on computer
• Presents information to small and large groups
• Visually verify information, often in small print
• Safely operate a motor vehicle
• Talk and hear