Technician A

Duties & Responsibilities

• Diagnose, repair, and replace general automotive parts and accessories.
• Provide education to customers on vehicle problems and proposed solutions.
• Conduct a variety of diagnoses and repairs, including but not limited to brakes, drivability, emissions, steering and suspension, electrical, state safety and emissions testing, maintenance services, HVAC, starting and charging, and major engine.
• Maintain a 90% minimum productivity performance level.
• Comply with company policies and procedures, loss prevention, safety, and environmental codes and ordinances.
• Maintain training completions at 100%.
• Provide technical guidance and assistance to service advisors, other technicians, commercial, retail, and parts associates.
• Passionately focus on customer needs and drive service center performance with integrity and trust.
• Be approachable by both customers and associates.
• Maintain technical capabilities to ensure proficient use of service equipment and maintain certification status.

Knowledge, Skills, And Abilities

• High school diploma or equivalent required.
• Minimum of 6 months' experience as a certified technician or mechanic and four ASE's (Brakes & Steering and Suspension, plus two ASE's from the following: A1 Engine Repair, A6 Electrical, A7 HVAC, A8 Engine Performance, L1 Advanced Engine Performance) are required.
• Additional ASE's are strongly encouraged.
• Absent ASE certifications, must achieve within two ASE testing cycles.
• Ability to read, analyze, and interpret retail business reports, professional and/or technical journals, time reports, operational reports, government regulations, merchandising reports, plan-o-gram (merchandising) instructions or technical procedures.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Interpret diagrams and deal with abstract and concrete variables.
• Strong customer service skills.
• Strong verbal communication skills.

Physical Demands/Work Environment

• Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
• Communicate effectively in person, by telephone, or by using telecommunications equipment.
• Enter and locate information on computer.
• Present information to small and large groups.
• Visually verify information, often in small print.
• Safely operate a motor vehicle.
• Talk and hear.