Technician 2 (Onsite - Seattle, WA)

About the role

We're seeking an experienced IT Technician 2 to provide support to Nordstrom corporate users. This role requires exceptional technical expertise combined with the professionalism and communication skills necessary to work in a fast-paced retail environment. This role is onsite. Candidates must be willing to work in office 5 days/week at Nordstrom's headquarters in Seattle, WA.

Responsibilities

• Provide personalized IT support to Nordstrom corporate users via walkup, deskside interactions and remote sessions
• Configure and deploy devices (macOS, Windows)
• Provide tier 1 conference room support
• Document support requests and resolutions in ServiceNow
• Serve as escalation for junior team members
• Help our customers feel good and look their best

• Demonstrate Nordstrom's values of customer service, respect, teamwork, and integrity
• Provide consistent, high-quality, world class customer service, and IT support to ensure the productivity and efficiency for Nordstrom corporate users
• Own and maintain a proactive approach to identifying and resolving potential IT issues
• Uphold a positive and collaborative work environment within the IT team and across the organization
• Continuously seek opportunities for professional development and stay current with industry trends and best practices

Requirements

• 2+ years of IT support experience
• High level knowledge of macOS, Windows 11, Microsoft Office Suite, mobile operating systems (iOS, Android)
• Experience with enterprise-level IT systems, including Active Directory, VPN, and remote desktop solutions
• Knowledge of Microsoft 365, collaboration tools (Teams, Slack), and cloud services
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) or relative job experience in those areas
• Experience supporting O365 and calendar access
• Strong troubleshooting abilities for hardware, software, and connectivity issues
• Exceptional communication skills with ability to translate technical concepts for non-technical users
• High level of professionalism, discretion, and confidentiality
• Ability to remain calm and solution-focused under pressure

Pay

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$23.75 - $41.25 Hourly

Benefits

Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including