Technician 2

Responsibilities

• Responsible for the final hookup and programming of electronics equipment for new jobs
• Responds to customer service-related issues promptly
• Tests and documents readings for customer's systems
• Updates customer files
• Troubleshoots and repairs electronic components
• Handles on-call duties on a regular scheduled basis
• Trains and instructs the customer on the proper use of the equipment
• Reads and interprets wiring diagrams, schematics, and blueprints
• Operates test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter
• Aids in preventive maintenance of customer equipment
• Accurately tracks time sheets, service/installation tickets, and inventory items
• Communicates system performance to the customer

Qualifications

• A two-year electronics degree or equivalent combination of education and 3 plus years related field experience is desirable
• Vast experience in the installation, testing and troubleshooting of equipment/systems
• High knowledge of equipment, systems and procedures
• Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred
• Cisco and Microsoft certifications are desirable
• Ability to install a project from engineering documents with minimal assistance
• Ability to manage small projects with little supervision

Additional Skills and Abilities

• Excellent written and verbal communication skills
• Must be responsible, self-motivated, self-starter, personable and well-organized
• Superior customer service skills to deal with both internal and external customers
• Ability to manage multiple tasks simultaneously
• Strong interpersonal skills; ability to work with diverse groups
• Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook
• Achieve proficiency/certifications of SWC products
• Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date
• Must be able to effectively handle stressful situations
• Must be able to read and effectively interpret general business documentation

Physical, Mental and Environmental Requirements

• Employees are required to stand, walk, climb, sit and use hands and fingers
• Some light lifting of objects up to 50 lbs is required
• Reaching, grasping and carrying activities are also required
• The noise level in the work environment is usually moderate
• Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations