Technician 1 - (Onsite Elizabethtown, PA)

About the role

The Tech 1 is the first-line on-site IT resource. They keep the technology that supports distribution operations running by resolving device and network issues, completing scheduled maintenance, and supporting larger projects.

Schedule

Saturday–Monday, 5:30 AM – 6:00 PM

Responsibilities

• Resolve incidents and service requests for end-user devices, scanners, printers, workstations, and wireless connectivity
• Perform preventative maintenance and document it in the tracking tools
• Install, configure, and replace hardware, including device lifecycle swaps
• Run and tidy cabling, following cable management safety standards
• Partner with the other second-shift IT tech and hand off open tickets and notes to the day team at shift change
• Escalate issues beyond first-line scope to the right group (Network Services Group, Hardware Asset Management, Core Infrastructure Group, Productivity Collaboration, Element Logic, Manhattan Active) with clear notes
• Keep tickets, asset records, and documentation current
• Support site projects, rollouts, and network changes, and coordinate with Operations and Facilities to minimize floor disruption

Requirements

• Knows technology, troubleshooting, and operating system fundamentals
• Protects customer data and intellectual property and follows security standards
• Communicates clearly and concisely, in writing and verbally
• Owns assigned tasks, prioritizes work, meets SLAs, and adheres to scheduled work times

Qualifications

Required

• High school diploma or equivalent
• 0–1 year of experience in service management, tech support, or troubleshooting and repairing technical equipment
• Working knowledge of Windows, basic networking (TCP/IP, DHCP, Wi-Fi), and common peripherals
• Ability to work independently and as part of a small team in a fast-paced environment

Preferred

• 4-year degree in a related field, or equivalent experience
• Distribution, warehouse, or industrial experience
• Familiarity with ServiceNow or similar ticketing tools
• Exposure to RF scanners, wireless infrastructure, or structured cabling
• CompTIA A+ / Network+ or equivalent

Physical Requirements

• Lift up to 50 lbs; work in a warehouse environment, including on ladders and lifts
• Stand or walk for extended periods and work around conveyor and material handling equipment
• Occasional overtime or on-call coverage for maintenance windows and rollouts

Pay

Technician 1: $19.25–$32.25 hourly; Technician 2: $18.25–$29.75 hourly

Pay ranges may vary by location and are dependent on job-related knowledge, skills, and experience.

Benefits

• Medical, vision, dental, life, and disability insurance options
• 401(k) retirement plan
• Paid time away (PTO accruals, holidays)
• Merchandise discount and Employee Assistance Program (EAP) resources
• Performance-based incentives/bonuses (eligible)

Eligibility requirements may apply based on location, job level, classification, and length of employment. See the Nordstrom Benefits Overview for details.