Technician 1

About the role

SWC is a trusted provider of communication, physical security, and life-safety solutions serving healthcare, education, detention, and commercial customers. We deliver integrated systems through a consultative approach, selecting best-in-class products and ensuring flawless integration to meet each customer’s mission-critical needs.

Responsibilities

• Install, troubleshoot, and maintain electronic communication systems including VOIP, SIP, computers, and networking systems.
• Perform final hookup and programming of electronics equipment for new installations.
• Respond promptly to customer service-related issues and communicate system performance.
• Test and document readings for customer systems; update customer files.
• Troubleshoot and repair electronic components; read and interpret wiring diagrams, schematics, and blueprints.
• Operate test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multi-meter, and Impedance Meter.
• Assist with preventive maintenance and accurate tracking of time sheets, service/installation tickets, inventory items, and project photographs.
• Safeguard and sign for spare parts, manuals, and keys at project completion.
• Manage and motivate technicians; serve as onsite SWC representative when the Project Manager is unavailable.
• Ensure full compliance with company and customer safety programs.
• Perform other duties as required or assigned by company management.

Accountability

The Technician reports to the Project Manager and is also accountable to other management team members, employees, and customers.

Qualifications

• Required: Two-year electronics degree or equivalent combination of education and at least one year of related field experience.
• Knowledge and hands-on experience with installation, testing, and troubleshooting of equipment/systems.
• Preferred: Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications.
• Cisco and Microsoft certifications are desirable.
• Ability to install a project from engineering documents with minimal assistance and to manage small to large projects with little supervision.

Education Requirements

• Minimum: High school graduate; basic English proficiency; ability to compute basic math functions; read CAD-generated prints, building blueprints, and riser diagrams; solid grasp of basic electronics/electrical theory.
• Preferred: Associate degree in Electronics, IT, or Computer Programming; NSCA CEST Certification; NICET certification; RCDD and factory training a plus.

Travel

Some out-of-town travel may be required.

Additional Skills and Abilities

• Excellent written and verbal communication skills; responsible, self-motivated, personable, and well-organized.
• Superior customer service skills for internal and external customers; ability to manage multiple tasks simultaneously.
• Strong interpersonal skills; proficiency with MS Word, Excel, Access, PowerPoint, and Outlook.
• Ability to demonstrate planning, organizing, and implementing skills to meet project deadlines.
• Ability to handle stressful situations and interpret general business documentation.
• Valid and current driver’s license.

Physical, Mental and Environmental Requirements

• Standing, walking, climbing, sitting, and use of hands and fingers; light lifting up to 50 lbs; reaching, grasping, and carrying activities.
• Moderate noise level in the work environment; occasional outside activities subject to seasonal temperature fluctuations.