Technical Writer – Software Development

About The Company

Interactive Brokers Group, Inc. (NASDAQ: IBKR), a member of the S&P 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies. For more than four decades, Interactive Brokers has focused on technology, automation, and innovation to provide clients worldwide with a sophisticated, unified platform to manage their investment portfolios. We serve individual investors, hedge funds, proprietary trading groups, financial advisors, and introducing brokers. Our culture is driven by problem-solving, efficiency, and continuous improvement. We look for individuals who are intellectually curious, collaborative, and motivated to contribute to technology that helps simplify and enhance access to global financial markets.

About Your Team

We are looking for a Technical Writer, Developer Experience to join our Learning and Development organization, sitting within the technical writing team. This role supports our software engineering community — helping engineers learn, grow, and work more effectively by producing the documentation, training content, and enablement materials they rely on. At its core, this is a writing and learning design role. You will create clear, well-structured technical content: developer documentation, step-by-step tutorials, instructional videos, and training programs that meet engineers where they are. Alongside that core work, you will also support the company's AI adoption efforts — building the guides and learning resources that help engineers confidently adopt AI tools into their daily workflows.

Responsibilities

• Technical Documentation - Write, edit, and maintain high-quality technical content including API documentation, READMEs, runbooks, integration guides, architecture overviews, and SDK references. Partner with software engineers, product managers, and designers to ensure documentation is accurate, complete, and easy to use. Establish and maintain documentation standards, templates, and style guides across engineering teams. Contribute to internal knowledge systems and ensure content is discoverable across tools (e.g., Confluence, Notion, GitHub).
• Training & Tutorial Development - Develop deep, hands-on expertise in our systems, platforms, and tools — becoming a trusted go-to resource for how to use them effectively and apply them in real-world scenarios. Design and develop structured training programs, onboarding materials, and self-serve learning paths for engineering audiences. Produce instructional videos, screencasts, and walkthroughs covering engineering workflows, tools, and technical concepts. Support internal tech talks, lunch-and-learns, and live training sessions in collaboration with engineering leads. Continuously improve learning materials based on feedback and evolving team needs.
• AI Adoption Enablement - Create tutorials, guides, and reference documentation that help engineers effectively adopt AI-assisted development tools (such as GitHub Copilot, Claude, and IBChat — our internal AI platform). Identify friction points in AI tool adoption and develop content that addresses them directly. Translate AI workflows and best practices into clear, actionable materials for engineers at varying experience levels. Gather feedback and iterate on enablement content as tools and practices evolve.

Skills Required

• Bachelor's degree in Computer Science or a related field; equivalent experience through a recognized coding bootcamp or relevant technical certification will also be considered.
• Software engineering background — you have written code, understand software development workflows, and can read and write code samples fluently (Python, JavaScript, or similar).
• Strong written and verbal communication skills — you can explain complex technical concepts clearly and concisely to any audience.
• Genuine curiosity about AI and enthusiasm for how it is changing the way developers work.
• Active use of AI tools (Claude, Cursor, or similar) to accelerate writing, research, and content production.
• Comfortable working autonomously in a fast-moving environment with shifting priorities.

Nice To Have

• Experience in technical writing, developer education, or a related content role.
• Familiarity with creating instructional videos, screencasts, or training materials.
• Experience with docs-as-code workflows (Markdown, static site generators, version-controlled documentation).
• Familiarity with developer tools such as GitHub Copilot, Cursor, Claude, or similar AI coding assistants.