Technical Writer (Full-time, Remote)

About the company

Integrity Management Services, Inc. (IntegrityM) is an award-winning, women-owned small business specializing in assisting government and commercial clients in compliance and program integrity efforts, including the prevention and detection of fraud, waste, and abuse in government programs. Results are achieved through data analytics, technology solutions, audit, investigation, and medical review. The company offers a culture of opportunity, recognition, collaboration, and community involvement; a small, flexible workplace with an exceptional quality of life and corporate-driven sustainability; and a dynamic, idea-driven environment that nurtures professional development.

Responsibilities

• Gather business requirements for existing data warehouse processes and applications in production by interviewing technical staff and subject matter experts.
• Schedule walkthroughs and business reviews to validate requirements.
• Identify, validate, and document metadata usage and data lineage.
• Map business process flows using Visio; anticipate research needs and recommend appropriate solutions.
• Exercise judgment and guide or advise less experienced team members as appropriate within their assigned applications.
• Provide outstanding service to all customers.
• Leverage business knowledge and principles along with technical knowledge of applications to conduct root cause analysis.
• Document findings to drive defect resolution.
• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
• Create and maintain the information architecture based on the requirements of the SOW and additional clarification received from the COR.
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
• Ensure quality of all reports and deliverables under the contract.

Requirements

• Four or more years of professional experience as a technical writer or similar role.
• Proven excellent written and oral communication skills, with the ability to produce clear, concise documentation.
• Strong critical thinking skills, attention to detail, and the ability to work in a team environment.
• Bachelor's degree in a relevant field (e.g., Technical Writing, Computer Science, Information Technology).
• Proficiency in documentation tools (e.g., Microsoft Word, Visio, Jira, Confluence).
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.
• Familiarity with the SDLC and the healthcare industry, particularly Medicare and Medicaid.
• Experience with data warehousing and metadata management.
• Knowledge of Medicare and/or Medicaid fraud, waste, and abuse, or program integrity work.

Benefits

• Vacation, sick leave, and paid holidays.
• Health, dental, and vision insurance.
• Short- and long-term disability insurance.
• Life insurance.
• Employee assistance plan.
• 401(k) retirement plan.
• Educational benefits.

Pay

U.S. remote annual salary range: $55,000–$85,000. Final pay may vary by work location and job-related factors such as skills, experience, location, and internal equity, and could fall outside of this range.