Technical Writer, Amazon Leo Security Productivity Infrastructure and Services

About the role

Leo is Amazon’s low Earth orbit satellite broadband network, designed to deliver fast, reliable internet to customers and communities worldwide. Its mission is to serve a wide range of users—from individual households to schools, hospitals, businesses, government agencies, and other organizations in locations without reliable connectivity—through a system built for capacity, flexibility, and performance. The team fosters a culture of ownership, diversity, inclusion, and innovation, offering the opportunity to work across the entire Leo organization alongside Leo Security, which owns policy and definition of controls while this role coordinates, develops, implements, and manages controls, tracks defects, and drives improvements.

Responsibilities

• Partner with service and operational teams to optimize and maintain user guides, process guides, and application configuration documentation, ensuring a consistently high quality bar across all deliverables.
• Triage user feedback, prioritize actionable items, and incorporate insights into content improvement plans shared during WBR and MBR updates.
• Create and maintain integrated help content and training on the Amazon training service consoles, reporting on adoption metrics and content effectiveness in WBR and MBR forums.
• Collaborate with internal and external stakeholders to conceptualize and develop content that drives user adoption of supported services, including user documentation, graphics, training material, and interactive storyboards.
• Create, maintain, and edit content for a global and technically diverse audience, ensuring consistency and accessibility across all formats.
• Manage all aspects of the documentation lifecycle: planning, testing, maintaining, and delivery, with progress and milestones tracked and communicated through WBR and MBR updates.
• Leverage metrics to identify underperforming content, develop improvement plans, and present findings and action items in WBR and MBR reviews to maintain visibility and accountability.

Requirements

• Bachelor's degree in Computer Science or a closely related field
• Experience as a technical editor or writer of technical documentation working with style guides
• U.S. Citizenship required (Export Control)

Skills

• Experience with project management

Benefits

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave
• Sign-on payments
• Restricted stock units (RSUs)

Pay

• USA, NY, New York: $141,200.00 - $191,100.00 USD annually
• USA, WA, Bellevue: $128,400.00 - $173,700.00 USD annually