Technical Training Developer

About the role

Independently develops, maintains, and continuously improves Subaru's technical training curriculum to support evolving vehicle technologies and technician readiness. Designs and delivers engaging e-learning and instructor-led training (ILT) programs, collaborating with subject matter experts (SMEs) to ensure technical accuracy, relevance, and best-practice instructional design. Researches and applies emerging automotive technologies and innovative training delivery methods including simulations, video, live broadcast, and extended reality (XR) to keep learning experiences current and effective.

At Subaru of America (SOA) Headquarters (HQ), also develops and deploys New Technology Training (NTT) programs to support successful new vehicle and system launches.

Responsibilities

• Designs, develops, implements, and maintains core and new technical training curricula.
• Leverages subject matter expert (SME) collaboration and on-site observations to ensure accuracy and relevance.
• Creates and manages project plans including scope, schedules, resources, objectives, and deliverables.
• Applies automotive technical expertise to validate that curriculum is current and provides data-driven recommendations to senior leadership on training lab equipment, build vs. buy decisions, and third-party content integration.
• Collaborates across the Development Department to create and review training aids, including manuals, activities, presentations, videos, instructor guides, and course design documents.
• Plans and conducts ongoing electronic and in-person communications with internal Subaru of America (SOA) departments, Subaru Corporation (SBR), external partners, suppliers, and vendors to gather technical information for course development.
• Identifies key stakeholders, determines training communication needs, and develops strategies to effectively deliver technical subject matter.
• Directs vendor work, ensuring accountability for deliverables, quality, and performance.
• Travels to Area Training Centers (ATCs) to evaluate instructor-led training delivery. Observes instructor and student engagement, establishes assessment criteria to measure training effectiveness, and develops project plans to update or improve curriculum and materials as needed.
• Plans, hosts, and manages Train the Trainer (T3) events for Field Service Training Managers (FSTMs) on new curriculum, training equipment, and simulators. Recommends participant selection, manages logistics and schedule, and defines instructional strategies to ensure effective knowledge transfer. Oversees rollout and implementation of new learning programs.
• Coordinates with Multimedia Designers to produce and integrate multimedia assets and ensure consistent material layout.
• Forecasts technical training needs by collaborating with Field Training Management, Product Planning, Product Management, Field Quality Assurance (FQA), and Subaru Academy and utilizing information provided by the Subaru Aftersales Information Service (SAIS).
• Conducts regular quality reviews with the Sr. Technical Training Developer throughout the curriculum development lifecycle.
• Independently develops training content at SOA ATCs, evaluates SME and FSTM recommendations, and updates course assessments and certification tests.
• Supports the development of FSTMs to SME levels by modeling effective facilitation techniques and providing targeted skill development recommendations to Regional Technical Training Managers (RTTMs).

Qualifications

• Bachelor's Degree with 6-8 years of relevant experience required.
• ASE Automobile & Light Truck Certifications (A1 - A8) - Master Automobile Technician or ability to obtain within 1 year.

Skills

• Ability to apply instructional design principles to create effective and engaging instructor-led training (ILT), e-learning curriculum, and video training content.
• Advanced knowledge of automotive systems, including engines; transmissions; fuel management; brakes; steering; suspension; heating, ventilation, and air conditioning (HVAC)/climate control; advanced driver-assistance systems (ADAS); local area network (LAN)/controller area network (CAN) communication networks; and hybrid and electric vehicle (EV) systems.
• Capability to work independently in shop and lab environments.
• Strong organizational and project management skills.
• Effective and clear presentation, facilitation, and verbal and written communication skills.
• Ability to perform effectively in fast-paced, deadline-driven environments.
• Strong cross-functional collaboration, coordination, and scheduling skills with internal teams, external vendors, and global partners.
• Hands-on experience with automotive components, vehicles, simulators, diagnostic tools, and oscilloscope techniques.
• Proficiency with Microsoft Office and Microsoft 365 applications.

Work Environment

Office location: Camden, NJ (Greater Philadelphia area). Hybrid role with remote work 2 days per week after 90 days of onboarding.

Pay

The recruiting base salary range for this full-time position is $94,800 - $115,000 per year. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. This role is bonus-eligible, with a target bonus percentage based on performance.

Benefits

• Medical, Dental, and Vision Plans
• Pension, Profit Sharing, and 401K Match Offerings
• 15 Vacation days, 5 Floating Holidays, 5 Sick days, and 9 Company Holidays
• Tuition Reimbursement Program: $15,000 yearly benefit
• Vehicle Discount Programs
• Professional growth and development opportunities
• Direct partnership with senior leadership
• Formal Mentorship Program
• LinkedIn Learning License

About Subaru

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer exceptional performance and a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product. We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table. Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.