Technical Training Developer - Application Equipment

About the role

The Application Equipment Technical Training Developer will manage the entire technical training product life cycle for Guardian, Patriot, Trident, and Floater models for dealer service technicians and internal company personnel. The role will manage a team environment to develop and maintain training content on Guardian, Patriot, Trident, and Floater lines including all support and course materials, for new product and current product updates, including model year changes and running changes. Communicate with various stakeholders to identify training needs to achieve technical training objectives.

Responsibilities

• Be the primary contact between all the CNH technical groups and the Application Equipment management teams (i.e. know the strategic product range plan, approved budget items, current/future product offering, status of items/projects, manage inclusion of technical teams/members at the proper times, etc)
• Manage ordering of the new model year machines and coordinate to order within the Global Product Development lifecycle
• Identify and acquire the proper training aids for all the facilities where training will be offered.
• Train Technical Training with new tools and processes
• Lead creation of training content (Web Based, Virtual, Instructor led, shop activity workbooks, etc).
• Serve as the lead developer and trainer for all CNH Application equipment.
• Lead annual and new product specific internal trainings (trainers/support/field); schedule it, present it, pull in resources, etc
• Participate in end of season reviews for Application Equipment lines
• Review new/Model Year Technical Information document changes for functional data, schematic, review manuals for content accuracy before release
• Lead the development of Overviews and Dynamic Descriptions to be published within service manuals and used for technical training, coordinate with the Technical Information project manager.
• Lead the creation of dynamic electrical and hydraulic drawings or animations to support the Service Manuals for training purposes; supported by Technical Information and training developers
• Aid Product Support/Technical Information on challenging cases, including field support as approved
• Participate in and conduct technical training classes, to continue development of product knowledge and delivery quality
• Work with content developers of different product lines to continuously improve the processes of development
• Work at offsite locations to present localized training (approximately 20% of time)

Requirements

• Bachelor's degree in Agriculture, Education, Training, Business Management or related degree
• A minimum of 8 years combined experience in direct training, instruction, education, sales or product management or relevant experience
• In lieu of a Bachelor's degree, we will also consider an Associate's degree in Agriculture, Education, Training, Business Management or related degree type, with a minimum of 10 years of combined experience in a related field
• Minimum 10 year of working knowledge and experience within the agriculture/farming, machinery or heavy equipment industries
• Proficiency in Microsoft 365 and Project Management Software
• 2 years of CNH Trainer, Product Specialist or Training Delivery experience

Qualifications

• Bachelor's degree in Agriculture, Education, Training, Business Management or related degree
• Minimum 8 years combined experience in direct training, instruction, education, sales or product management or relevant experience
• In lieu of a Bachelor's degree, we will also consider an Associate's degree in Agriculture, Education, Training, Business Management or related degree type, with a minimum of 10 years of combined experience in a related field
• Minimum 10 year of working knowledge and experience within the agriculture/farming, machinery or heavy equipment industries
• Proficiency in Microsoft 365 and Project Management Software
• 2 years of CNH Trainer, Product Specialist or Training Delivery experience

Skills

• Strong communication and interpersonal skills
• Ability to manage multiple projects and priorities
• Experience in creating and delivering technical training content
• Knowledge of agricultural and heavy equipment industries
• Proficiency in Microsoft 365 and Project Management Software

Benefits

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. Benefits at CNH include:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs
• Charitable contribution matching and Volunteer Time Off

For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview.