Technical Training Analyst

About the role

The Technical Training Analyst plays a key role in supporting the planning, administration, learner management, and reporting activities required to deliver US Technical Training programs effectively. This role provides high-quality operational support, resolves non-routine training and system queries, maintains accurate LMS data, and helps ensure compliance with regulatory, safety, and corporate training requirements.

Responsibilities

• Ensure compliance, regulatory, and safety training and exams are scheduled on time and aligned with business requirements.
• Partner with internal stakeholders to track employee movement related to job changes, new hires, and employees new to role who are impacted by compliance, regulatory, and safety training requirements.
• Provide Learning Management System technical support to operations managers, supervisors, and field personnel.
• Support end-to-end planning, administration, and learner management for Global Technical Training interventions.
• Serve as a point of contact for external customers and Managed Service Provider partners supporting vendor-delivered training.
• Administer and support the ServiceNow Learning Portal by responding to training-related inquiries and ticketing requests in a timely and professional manner.
• Maintain accurate LMS data and provide training compliance management information when requested.
• Analyze training information, identify issues or trends, and support practical recommendations that improve service delivery and stakeholder experience.

Requirements

• Proficiency with Microsoft 365 applications, including Excel, Word, PowerPoint, Outlook, and Teams; advanced Excel and reporting experience is preferred.
• Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and support business decisions.
• Effective communication and relationship-building skills, with the ability to collaborate with a variety of internal and external stakeholders.
• Ability to manage multiple priorities, adapt to changing business needs, and meet deadlines in a fast-paced environment.
• Experience providing guidance, training, or support to end users, customers, or colleagues.
• Customer service experience whether in person or virtual.

Preferred Experience

• Experience supporting learning and development programs, training operations, or workforce development initiatives, preferably in a technical, operational, compliance, or regulated environment.
• Experience using a Learning Management System (LMS), preferably SuccessFactors.
• Experience using ServiceNow or a similar ticketing system is preferred.
• Familiarity with technical operations, safety, compliance, or field-based training environments is an asset.