Technical Trainer & Support Advisor

About the role

Gemaire Distributors is seeking a highly skilled and experienced HVAC Technical Trainer & Support Advisor to join their team. This is a dynamic, customer-facing role that combines expert-level technical training with hands-on technical support.

Responsibilities

The primary focus of this role is dedicated to delivering in-person and virtual (webinar) training programs for contractors, customers, and partners. The secondary focus is on providing technical support to Gemaire customers through the WingMan application and other remote communication channels. Specific duties include:

• Planning, scheduling, promoting, and delivering in-person and virtual training sessions
• Teaching technical training classes produced by Gemaire and equipment manufacturers
• Collaborating with internal teams and manufacturer representatives on the development and continuous improvement of training materials and curricula
• Providing timely and accurate technical support to Gemaire customers through the WingMan application, phone, email, and other digital communication platforms
• Troubleshooting residential and light commercial HVAC systems and escalating complex issues to higher-level technical resources or manufacturer representatives as appropriate
• Serving as a liaison between Gemaire customers and HVAC equipment factory representatives
• Assisting in the investigation of warranty and insurance claims
• Maintaining detailed records of field service visits, training class attendance, and equipment issues

Requirements

The ideal candidate has a minimum of 5 years of hands-on HVAC industry experience in technical service, installation, and/or repair, as well as demonstrated experience as a trainer or instructor delivering technical content to adult learners. Additional requirements include:

• Strong proficiency with the WingMan application or comparable remote technical support platforms
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite and virtual meeting/webinar platforms
• Ability to diagnose and troubleshoot a wide range of residential and light commercial HVAC systems
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously
• Valid driver's license with a clean driving record

Qualifications

Preferred qualifications include a Bachelor's or Associate's degree in HVAC Technology, Engineering, or a related field, as well as NATE (North American Technician Excellence) service certifications. Experience working with HVAC equipment lines distributed by Gemaire (Rheem, Ruud, and related brands) is also preferred.

Work Environment

Seasonal travel to support training events or national training initiatives is required. The physical demands of the job include frequent sitting, occasional standing, and occasional operating a motor vehicle.