Technical Trainer (Chi)

Pay range: $70K - $94K

About the role

At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer-centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services.

Responsibilities

• Assist the Technical Training manager with the day-to-day running of the Technical Training department.
• Contribute to the design and delivery of new training programs and solutions to drive improvements in customer service, efficiency, and costs.
• Facilitate technical training at BSH sites and other locations.
• Participate in the development of technical training courses according to organizational requirements.
• Prepare training materials for training events as needed.
• Coordinate external trainers to provide specialist courses beyond BSH's catalogue.
• Maintain the technical training library developed by the Technical Training team.
• All other duties as required.

Requirements

• Two-Year College – Required
• Four-Year College – Preferred
• 3-5 Years Previous Training Experience – Required
• 5-7 Years Previous Training Experience – Preferred
• Comprehensive domestic appliance knowledge
• Electromechanical knowledge
• Product and service knowledge training
• Strong analytical, organizational, and problem-solving abilities
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams)
• Experience with virtual training platforms (Microsoft Teams, Zoom, Webex)
• Strong presentation, facilitation, and coaching skills
• Excellent written and verbal communication
• Travel: 50%

Pay & Benefits

Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible, payments range from 0% to 200% of target with details laid out within the plan document. Annual Bonus Incentive Target: 3%.

• Medical, dental, vision, life insurance, short- and long-term disability benefits, employee assistance program (EAP), Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire.
• Wellness Plan that allows participating employees to earn lower medical care premiums.
• 401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service, including a fully vested 100% employer match on the first 4% of compensation contributed and an annual employer-funded profit-sharing contribution dependent on company profitability.
• Two weeks of paid vacation for all non-temporary status new hires below Director level positions (increases based on years of service). Unlimited paid vacation for all Director and above level positions.
• The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line). 40 hours of paid personal leave (Production Line).
• 12 days of paid holidays per year (max 8 hours paid per day).
• Adoption Reimbursement Program, Perks at Work, and BSH Employee Purchase Program.
• Ongoing product training, uniforms, computer tablet, cell phone, and a company vehicle for eligible positions.

Schedule

First shift