Technical Trainer

About the role

The Technical Trainer delivers training in his/her assigned region, works with the curriculum development team to improve and refine training program content as well as supports other divisional objectives as management assigns. Possess hardware technical expertise and provide training classes supporting internal and external customers.

Responsibilities

• Possess hardware technical expertise and provide training classes supporting internal and external customers.
• Works with the Sr. Systems & Technical Trainer during the evolution process to ensure that he/she is delivering training program content consistently meeting the standards of the department.
• Provides coaching and constructive feedback to the students to ensure the support professionals efficiently meet course requirements.
• Produces and delivers training seminars for internal and external customers through local classes, national training events, and dealer onsite training.
• Conducts dealer visits, discusses training needs, and acquires feedback from dealers on current training programs and systems.
• Supports other trainers in understanding and using the training technology.
• Conducts dealer visits to support their service, support, and training efforts.
• Provides product support in the field and on the phone.

Qualifications

• Bachelor’s degree in education or equivalent experience.
• Certified Technical Trainer (CTT+) Certification (or equivalent) or achievement of such certification within first six months of employment.
• Knowledge of the International Board of Standards for Training, Performance, and Instruction (IBSTPI) competencies.
• Network + Certification, Microsoft Certified Professional (MCP), Certified Network Administrator (CNA) or equivalent.
• New to Canon but has at least one year experience in electronic and/or electromechanical repair field or up to one-year technical training or military services in related area.
• Must possess supervisory leadership and interpersonal skills with the ability to communicate and collaborate with external and internal “customers” and management at all levels.
• Computer and connectivity knowledge and skills including network theory and the ability to configure Canon devices in all network environments.

Benefits

The anticipated base salary range for this role is $70,310 - $81,550 annually.

Schedule

This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.