Technical Trainer (AI - Legal Tech)

Key Responsibilities

• Facilitate multi-day training programs (virtual and onsite) across global time zones.
• Collaborate with the Partner Enablement team to design and improve course materials incorporating AI features and legal workflows.
• Provide personalized support, coaching, and learning journeys to ensure program completion.
• Stay current on NetDocuments AI functionality and emerging legal technology trends.
• Act as a liaison for customers, coordinating across internal teams to resolve issues and represent customer needs.
• Present confidently to customers and internal stakeholders in meetings and project updates.
• Support strategic business outcomes, including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and training delivery KPIs.

Qualifications

• 3+ years of experience as a technical trainer or in a technical enablement role.
• Strong presentation skills for diverse audiences, including legal professionals.
• Deep understanding of how legal professionals use technology (document management, AI-driven search, workflow automation).
• Ability to translate technical functionality into business value.
• Familiarity with learning tools, LMS platforms, video modules, and performance-based assessment.
• Experience with enterprise cloud applications and implementation challenges in the legal sector.
• Knowledge of AI tools in legal tech (e.g., document summarization, smart search, redlining automation).
• Ability to work independently in a fast-paced SaaS environment.

Compensation

• Annual Salary Range: $85,000 - $100,000

Benefits

• 90% of healthcare premiums covered by the company
• HSA company contribution
• 401K match at 4% with immediate vesting
• Flexible PTO (typically 3 to 4 weeks/year)
• 10 paid holidays
• Monthly wellness contributions
• Access to LinkedIn Learning with dedicated time