Technical Trainer - Access Control

About the role

The Technical Trainer – PACS is a key member of the HID Academy team, responsible for developing and delivering business-aligned, product-focused training to HID Partners and Customers in the Physical Access Control Systems (PACS) space.

Responsibilities

• Work with HID PACS cross-functional teams to identify, scope, develop and maintain technical training content aligned with the HID PACS product and solution offerings.
• Create targeted learning tracks addressing different types of learner audiences (distributors, resellers, OEMs, end-users, etc.), with a strong understanding of their roles, business drivers, and enablement needs.
• Owning assigned training portfolio, including product certifications and supporting curricula.
• Create self-paced eLearning modules and instructional videos in partnership with HID Academy Instructional Designers.
• Lead instructor-led events (on-site, livestream, webinar, or virtual lab) to HID Partners and Customers, as needed.
• Publish and maintain digital training content within the Academy Learning Management System (LMS).
• Maintain a training roadmap outlining planned and in-progress initiatives.
• Participate in new product planning events and other cross-functional planning activities to understand business intent, target markets, and launch priorities.
• Collaborate closely with the PACS product teams to support and prioritize new product launches with timely, business-aligned enablement content.
• Participate in the HID Academy Community Hub and own the PACS Technical space on the platform.
• Generate and analyze training metrics to evaluate training effectiveness, engagement and adoption, and create actionable plans as needed.

Requirements

• Strong knowledge of the PACS market and customer use cases.
• Solid knowledge of PACS technologies to explain concepts, solutions, and use-cases.
• Bachelor’s degree in a technical field, or equivalent practical experience.
• Minimum of four (4) years of experience delivering training to an Enterprise/Partner audience (customers, resellers, distributors, or business partners).
• Minimum of four (4) years of experience developing eLearning content or instructional curriculum to an Enterprise/Partner audience.
• Knowledge of partner-based (indirect) sales model and their needs as it pertains to product training.
• Ability to collaborate effectively with highly technical stakeholder teams to develop training content.
• Exceptional presentation and communication skills with the ability to convey complex technical concepts clearly to diverse audiences.
• Proficiency with Learning Management Systems (LMS) for digital content management is preferred.
• Experience using eLearning development tools such as Articulate Storyline and Camtasia is preferred.

Qualifications

• Minimum of four (4) years of experience delivering training to an Enterprise/Partner audience (customers, resellers, distributors, or business partners).
• Minimum of four (4) years of experience developing eLearning content or instructional curriculum to an Enterprise/Partner audience.
• Knowledge of partner-based (indirect) sales model and their needs as it pertains to product training.
• Ability to collaborate effectively with highly technical stakeholder teams to develop training content.
• Exceptional presentation and communication skills with the ability to convey complex technical concepts clearly to diverse audiences.
• Proficiency with Learning Management Systems (LMS) for digital content management is preferred.
• Experience using eLearning development tools such as Articulate Storyline and Camtasia is preferred.

Skills

• Strong knowledge of the PACS market and customer use cases.
• Solid knowledge of PACS technologies to explain concepts, solutions, and use-cases.
• Collaboration with cross-functional teams.
• Effective communication and presentation skills.
• Proficiency with Learning Management Systems (LMS).
• Experience with eLearning development tools.

Benefits

• Competitive salary and rewards package.
• Competitive benefits and annual leave offering.
• A vibrant, welcoming & inclusive culture.
• Extensive career development opportunities and resources.

Pay

Competitive salary and rewards package.

Schedule

Flexible work environment.