Technical Support Technician (Electrical/Controls)

Description

The Controls Technician supports customers and Smurfit Westrock field technicians via the technical service telephone line, develops electrical upgrade kits for obsolete controls components, assists machinery manufacturing with machine configuration, and configures electrical replacement parts for shipment to customers.

• Respond to technical support requests via telephone, email and text message
• Diagnose and resolve machinery hardware, software and network issues
• Configure electrical components prior to shipment to customer
• Document technical service calls and training AI models
• Wiring and testing PLC’s, servo drives/controllers, safety relays/controllers, VFDs and HMIs
• Absorb up to 30% of travel to diagnose & repair machinery
• Create technical bulletins, procedures and troubleshooting guides
• Remotely troubleshoot servo systems, PLC code and HMI applications

Requirements

• 5+ years experience in PLC programming, servo systems, HMI development software and safety controllers
• Troubleshooting/setup experience on pneumatic components, vision systems, VFDs, sensors, hot glue systems, safety devices
• Experience working on/troubleshooting 480/230 volt AC systems
• Experience with multi-axis servo-driven equipment including AB and Rexroth
• Professional English (reading, writing, and speaking)
• Ability to create and maintain virtual machines on PC
• Ability to cover weekly rotational 24/7 technical support line
• Wiring & troubleshooting experience on safety circuits, motor controls and 24-volt control circuits
• Experience with hot glue systems preferred
• Self-motivated and able to work independently