Technical Support Specialist - Weekday Overnight - Government

Job Description

Your Role in Action: Technical Skills/Responsibilities

• Use SQL applications and tools to run basic SQL queries
• Respond to customer questions, problems, and work requests on a daily basis
• Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers
• Partner with senior level team members as needed to troubleshoot and resolve customer incidents

Policies and Procedures

• Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets
• Monitor assigned open tickets, contact customers, and update tickets on a timely basis
• Provide responsive support to customers during normal shift hours, when scheduled for early and late shifts, and as identified for on-call or as requested by management

Requirements

Skills

• Customer support experience
• Customer-focused and ability to understand expectations
• Direct experience supporting customers as a primary contact or lead using phone and email
• SQL and Windows platform experience

Experience

• Technical Skills/Responsibilities
• Policy and Procedure Skills

Benefits

The expected salary range for this role is between $54,000 and $80,000. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.

Pay

$54,000 - $80,000 Annually

Schedule

Monday to Friday 11:00 PM to 8:00 AM Central US (United States) Time, with a 1-hour meal break, on-call schedule, or other time frames specified by management.