Technical Support Specialist – T1

About the role

Successful technical support specialist candidates must be highly motivated and willing to work as part of the support staff to provide technical support for our products based on industry needs and customer feedback. Interested candidates must have excellent communication skills and interpersonal skills.

Responsibilities

• Provide technical support for AUTOSOL products
• Respond to customer feedback and industry needs
• Deliver after-hours call support
• Build and deliver internal training, including classroom theory and hands-on practicum

Basic Qualifications

• BS in Computer Information Systems or Computer Engineering
• In lieu of a BS degree, experience in communications and data transfer is acceptable
• Experience in technical customer support
• Excellent written and verbal communication skills
• Ability to work independently and as a team player with excellent interpersonal skills

Desired Skills

• Familiarity with AUTOSOL software and hardware products, AUTOSOL Enterprise Server (AES), and AUTOSOL Communication Manager (ACM)
• Knowledge of Remote Terminal Unit (RTU) and Programmable Logic Controller (PLC) protocols and capabilities for Electronic Flow Meter (EFM), controls and data retrieval
• Experience with cellular, satellite and radio communications, and data transfer

Location

Houston, Texas in-person preferred. Remote option for applicants from the following states and provinces: Louisiana, Florida, Texas, and Alberta, Canada.

About The Company

AUTOSOL is a Houston-based company specializing in remote data collection for measurement and Supervisory Control and Data Acquisition (SCADA) systems. Our cutting-edge products and designs have provided 37 years of continuous growth in the oil & gas, water/wastewater, and building automation industries. We are located in the Clear Lake area of Houston. We provide a structured hands-on agile environment while promoting an independent kind of creativity.

Benefits

• Comprehensive health plans
• Matching 401K
• Profit sharing
• Many other benefits