Technical Support Specialist / Service Delivery Technician (Arlington, TX)

About the Role

Resultant is hiring a Technical Support Specialist / Service Delivery Technician to help support rapid growth and solve clients' toughest problems. In this role, you will provide high-quality support to clients, prepare hardware, maintain customer documentation, monitor alerts in conjunction with the live helpdesk, deliver operational and project commitments, and collaborate with teams to best meet client needs.

Responsibilities

• Provide excellent support to clients that greatly exceeds their experience with any other provider.
• Escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness) and confirming acceptance of the escalated issue.
• Prepare desktops, laptops, and miscellaneous hardware for customers.
• Keep customer documentation up-to-date and accurate.
• Deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead.
• Perform customer maintenance activities on behalf of the customer team.
• Monitor the customer team's assigned alerts in conjunction with the live helpdesk and respond appropriately.
• Work collaboratively with teams of smart, thoughtful people to best meet the needs of clients.
• Demonstrate the ability to organize, prioritize, plan, and deliver work and commitments in a timely manner.

Qualifications

• Excellent communication and customer service skills, both written and oral.
• Ability to explain technical challenges and solutions to just about anyone, regardless of their background.
• Willingness to participate in an on-call rotation and provide after-hours support as necessary.
• At least 1–3 years of experience as a Desktop Support Specialist or similar role.
• Prior experience working for a Managed Service Provider (MSP) is preferred.

Skills

• Servers: Active Directory, File Permissions, Domain, Backups, Antivirus.
• Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN.
• Computers: Computer Replacement, IPCONFIG details, Join to Domain, Printer Installs, Antivirus.
• User Support: User Profile Migrations, Outlook Setup, Mobile Device Setup (email).
• Applications and Products: Office 365, SharePoint, QuickBooks.

Benefits

• Unlimited vacation.
• Significant 401k contributions.
• Multiple opportunities for professional development.
• Compensation that rewards performance and aligns incentives with client outcomes.

About the Company

Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. The firm works alongside clients in both the public and private sectors, partnering to solve their most complex challenges through data analytics, technology solutions, digital transformation, and beyond. Founded in Indianapolis in 2008 (originally as KSM Consulting), Resultant now employs more than 450 team members operating remotely and from offices in Indianapolis, Fort Wayne, and Odon, Indiana; Columbus, Ohio; Lansing, Michigan; Denver, Colorado; Dallas, Texas; and Atlanta, Georgia.