Technical Support Specialist - Jackson, MS

Position Overview

The Technical Support Specialist I assists staff with technical support of desktop/laptop computers, applications, and related technology. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end users and Organization Network staff. The position's responsibilities require independent analyses, communication, and problem-solving skills.

Job Responsibilities

• Provide technical support to end users via IT Support system(s).
• Track, prioritize, and document requests using an IT support request system.
• Manage day-to-day operations of the IT systems including computers, networks, phone systems, copiers, cell phones, pagers, and security systems.
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing system, application servers, and administrative systems.
• Recommend and/or perform upgrades on systems to ensure longevity.
• Works with Regional Directors, IT management, & procurement staff to purchase hardware and software.
• Aids in keeping Facility Manual documentation updated with current network configuration information.
• Keeps location inventory lists updated and accurate.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Works under Technical Support Specialist II on special projects as assigned by IT management.
• Aid in developing and maintaining IT systems to include, but not limited to: System hardware including user stations, servers and network hardware; Communication Systems including phone systems, cell phones and pagers.

Required Qualifications

• Associate’s degree in Computer Science, or equivalent trade school certification are required; at least 2 years of IT support experience required.
• Experience which should include: PC maintenance and repair; software installation & maintenance; Network (LAN, WAN & VPN) installation and maintenance; Current Windows operating systems; Internet and e-mail support; Active Directory; Microsoft Server 2008 and above; excellent communication skills both verbal and written.
• Phone system experience helpful.
• Must be willing to use personal vehicle for Organization travel when required. Mileage will be reimbursed when applicable.