Technical Support Specialist
Vaco by Highspring · Indianapolis, IN · 1 mo ago
Information TechnologyFull-time
Full-time, 100% on-site role located on the north side of Indianapolis. Schedule: Monday–Friday, 9:00 AM–6:00 PM.
About the role
The Tier 2 Help Desk Specialist supports multiple locations, users, applications, and hardware.
Responsibilities
- Troubleshoot and resolve desktop, server, and network hardware/software issues
- Provide in-person, phone, email, and ticket-based support
- Escalate urgent issues as needed
- Stay current on system updates across servers, applications, and desktops
- Participate in on-call IT support
- Monitor and respond to any major security issues that may take place
Requirements
- 3+ years of systems support (Windows 10/11, Windows Server 2016+)
- Hands-on hardware support (desktops, servers, laptops, printers)
- Strong communication and customer service skills
- Experience with virtualization (preferred)
- Active Directory and Group Policy experience
- Microsoft Azure (Conditional Access, Intune, Autopilot)
- Knowledge of firewalls, routing, switching, and wireless technologies
- Relevant certifications (Microsoft Server, Cisco, VMware) preferred
Benefits
- Medical, dental, and vision benefits
- Company’s 401(k) retirement plan
- Discretionary bonuses
Pay
Salary range is disclosed as required by local law in geographies that mandate it.