Technical Support Specialist

As a key member of the Technology Division’s Field Services and Asset Management team, the Contracted Asset Management & Deployment Specialist provides coordination and support across all phases of the asset lifecycle of technology devices—from initial receipt to final disposal—while maintaining a well-organized environment. The role demands a keen focus on procedural fidelity, quality assurance, service-level expectations, and delivering best-in-class service experiences to all stakeholders.

Responsibilities

• Support each phase of the asset lifecycle for technology devices, including acquisition, deployment, maintenance, and disposal, ensuring accuracy and efficiency.
• Act as the first line of contact for support with technology purchases, responding to customer inquiries about order status, assisting with onboarding/offboarding staff, maintaining delivery schedules, and coordinating pick-up of old technology.
• Coordinate technology deployment to district locations, including scheduling timely delivery of devices.
• Conduct new hire orientation and/or best practice workshops for employees upon device deployment to facilitate seamless adoption and utilization of new technology.
• Support warehouse upkeep and maintenance, including staging, labeling bays and shelves, to ensure organizational efficiency and accessibility.
• Provide best-in-class service by addressing concerns and inquiries in a timely and accurate manner.
• Strictly follow all relevant procedures and guidelines to maintain consistency and integrity in deployment and management processes.
• Maintain accurate, up-to-date records of all devices, including incoming orders, receipt confirmation, vendor partial orders, and district inventory updates.
• Troubleshoot and resolve order, warranty, or delivery issues with colleagues, vendors, and carriers.
• Assist with coordination and scheduling of physical inventory or technology audits, including providing up-to-date inventory data (e.g., lost, stolen, or damaged device reports; targeted inventory reporting).
• Manage stock inventory tightly to ensure items are readily available for deployment.
• Develop and update internal knowledge resources, such as knowledge articles and FAQs for the Hub.
• Follow all warehouse safety guidelines and ensure assets are organized and stored securely daily.
• Collaborate with other teams to ensure coordination and timely completion of projects/tasks, assist with special projects, and resolve incidents related to asset management.

Requirements

• Associate’s degree in Information Technology, Business Administration, or a related field.
• Minimum of five (5) years of desktop/computer support experience, demonstrating the ability to troubleshoot and perform routine maintenance on computers and peripheral equipment.
• Experience with Apple, HP, Lenovo, and Dell products preferred.
• Proven experience in asset management and IT deployment, preferably in an educational or large enterprise setting.
• Proficiency with Microsoft 365 products such as Word, Excel, Outlook, Teams, and SharePoint.
• Familiarity with ITSM and ITAM tools and database management.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills to interact with various stakeholders.
• High attention to detail and commitment to quality.
• Ability to follow strict procedures and create reports reflecting accurate metrics.
• Ability to work well under pressure, meet deadlines, and prioritize requests with professionalism and empathy.
• Self-motivated with the ability to work in a fast-moving environment.
• Ability to perform physical tasks such as lifting and moving up to 50 pounds without assistance.
• Must own reliable transportation and have a valid driver’s license.

Pay

The pay range for this position is $18.00 - $21.00 per hour.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental, and vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

Schedule

This is a fully onsite, contract position based in Detroit, MI.

About the Company

TEKsystems is a leading provider of business and technology services, accelerating business transformation for clients. With a team of 80,000 strong, TEKsystems works with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. The company specializes in Full-Stack Technology Services, Talent Services, and real-world application, helping progressive leaders drive change through true partnership.