Technical Support Specialist
Description
Minimum Qualifications:
- Associate’s degree in Information Technology, Business Administration, or a related field
- Proven experience in IT deployment desktop/computer support experience demonstrating the ability to troubleshoot and perform routine maintenance on computers and peripheral equipment
- Demonstrate proficiency with Microsoft 365 products such as Word, Excel, Outlook, Teams, and SharePoint
- Strong organizational skills and the ability to manage multiple tasks simultaneously
- High attention to detail and commitment to quality
- Ability to work well under pressure, meet deadlines and prioritize requests with professionalism and empathy
- Act as the first line of contact for support with technology purchases
- Provide best-in-class service experience by addressing concerns and inquiries timely and accurately
- Strictly follow all relevant procedures and guidelines to maintain consistency and integrity in the deployment and management processes
- Collaborate with other teams to ensure coordination and timely completion of projects/tasks, assist with special projects, and resolve incidents related to asset management
Skills
Technical support, desktop, computer, apple, hp, lenovo, dell, associates, degree, troubleshoot, maintenance, computers, hardware
Job Type & Location
This is a Contract position based out of Grand Rapids, MI.
Pay And Benefits
The pay range for this position is $18.00 - $21.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.
About TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.